Digital Service with LFconnect Protect

LFconnect Protect is a unique service that seamlessly connects your equipment to the skilled digital service professionals at Life Fitness.

We monitor how your connected cardio equipment is running and if required, deploy a service technician to your facility; leaving you free to focus on other areas of your business.

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MAXIMISE YOUR INVESTMENT

We come to you with solutions—not problems. LFconnect Protect is a proactive service that saves you time and money by maximising equipment value and reducing downtime. We analyse real-time data from cardio equipment. If we find something that doesn’t look right, we deploy a certified field service technician to address potential equipment issues—sometimes before you even know they exist.

ERRORS CODES ARE JUST DATA POINTS. WE DIAGNOSE HOW TO FIX THEM.

Our agents monitor your equipment to make sure it is operating properly. If we see a critical error we will log in to the equipment, investigate errors and diagnose the problem. We have access to hardware, software and network issues so our service team can view trends and analyse how that may be affecting performance. If needed, a field technician will be dispatched to your facility to fix the problem within 24 to 48 hours. This has revolutionised our customer service phone support by decreasing resolution time and increasing first-time onsite success rate.

BACKED BY THE MOST EXPERIENCED FIELD SERVICE TEAM IN THE FITNESS INDUSTRY.

Our dedicated field service organisation includes 20 Life Fitness Full-Time Technicians and independent contractors all committed to an extremely positive customer experience.  This team has the parts and information needed to fix your equipment.

LFCONNECT DIGITAL SOLUTIONS

When your product is connected to the Internet, LFconnect.com maximizes your investment by providing detailed product usage data with valuable insight into exerciser habits, staffing needs and future purchases.

STAFFING

Schedule appropriately during busy hours and reduce staffing costs when the club isn’t as busy.

PRODUCT ROTATION

LFconnect proactive emails offer suggestions on when to rotate equipment that’s being used the most.

PURCHASING DECISIONS

Make more educated purchases in the future by selecting the right product mix based on your members’ usage.

PREVENTATIVE MAINTENANCE

Equipment usage data and notifications help keep equipment up to date and limit equipment down time.

STATS

Monitor equipment usage through LFconnect.com to view peak exercise times and learn what equipment is used the most. Information like that makes it easy to rotate equipment, and keep exercisers moving.

WHAT OUR TECHNICIANS SEE

WHAT_TECHS_SEE

LIFE FITNESS IS HERE TO SUPPORT YOUR BUSINESS 

CONTACT YOUR SUPPORT TEAM AT: 1800 689 622