Website Terms & Conditions of Sale
Last Updated: 27 May 2026
These Terms & Conditions of Sale (Terms) apply to all purchases made through the websites operated by Life Fitness Australia Pty Ltd (ABN 98 079 300 815) trading as Life Fitness Australia and associated brands, including but not limited to:
Throughout these Terms, “Life Fitness Australia”, “we”, “us” and “our” refers to Life Fitness Australia Pty Ltd.
These Terms incorporate our Privacy Policy, Website Disclaimer and any other policies referenced throughout the website.
By accessing our websites, using our services, or purchasing products from us, you acknowledge that you have read, understood and agree to be bound by these Terms.
1. WEBSITE USE
You agree to use our websites and services only for lawful purposes and in accordance with these Terms.
You must not:
use the website for any unlawful, fraudulent or malicious purpose;
interfere with the operation or security of the website;
reproduce, duplicate, copy or exploit any part of the website without written permission;
upload viruses, malicious code or harmful material;
misuse any content, imagery, trademarks or intellectual property displayed on the website.
We reserve the right to suspend or terminate access to our websites or services at our discretion if we believe these Terms have been breached.
2. ACCESS & ACCOUNTS
By agreeing to these Terms, you represent that you are at least 18 years of age. If you permit any minor dependents to use the Services on devices you own, purchase or manage, you accept responsibility for their use and agree to be bound by these Terms in respect of any such use.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You may be required to create an account to access certain services or place orders.
You are responsible for:
maintaining the confidentiality of your account credentials;
ensuring all information provided is accurate and current; and
all activity conducted under your account.
You must notify us immediately of any unauthorised use of your account.
3. PRODUCTS AND SERVICES
We make every effort to ensure product descriptions, specifications, pricing and imagery are accurate and up to date. However:
colours and appearance may vary depending on your device;
specifications may change without notice;
stock availability may vary; and
errors or omissions may occasionally occur.
We reserve the right to:
correct any errors or inaccuracies in product descriptions, pricing or other information displayed on our websites;
modify product information prior to acceptance of an order;
discontinue products;
limit purchase quantities; or
cancel orders in accordance with clause 4.
All products are subject to availability.
4. ORDERS
By placing an order through our website, you are making an offer to purchase products subject to these Terms. Life Fitness reserves the right to accept or decline your order for any reason at its discretion.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.
An order is not accepted until:
payment has been received and processed; and
we issue an order confirmation.
We reserve the right to refuse or cancel any order at our discretion, including where:
products are unavailable;
pricing or product information is incorrect;
fraud or unauthorised activity is suspected; or
we are otherwise unable to fulfil the order.
If we cancel an order after payment has been processed, we will attempt to notify you by contacting the e‑mail and/or phone number provided at the time the order was made, and a refund will be issued.
You agree that products purchased are for personal, commercial or business use only and not for resale.
5. PRICING AND PAYMENT
All prices displayed on our websites are in Australian Dollars (AUD) unless otherwise stated.
Prices displayed on the website may be changed by Life Fitness at any time. Any change to the price of a product will not affect an order that has already been accepted by Life Fitness in accordance with clause 4.
If the price of a product changes after you submit an order but before your order is accepted by Life Fitness, we may notify you of the revised price and provide you with the option to proceed with the order at the revised price or cancel the order. If you elect to cancel the order, any payment received in respect of that order will be refunded in full.
You agree to pay:
the purchase price displayed at checkout;
applicable delivery and installation charges; and
any applicable taxes or fees.
We currently accept approved payment methods including credit cards, PayPal and other payment providers displayed at checkout.
By making payment, you warrant that:
you are authorised to use the payment method;
payment information provided is accurate; and
payment will be honoured by your financial institution.
If payment is declined, reversed or unpaid for any reason, we may:
suspend or cancel the order;
withhold delivery; and
recover any reasonable costs incurred.
"Reasonable costs" in this context includes administration fees, payment processing fees, and any reasonable costs incurred in attempting to recover amounts owing. We will provide you with reasonable notice and an opportunity to remedy any payment failure before exercising our rights under this clause, except where fraud or unauthorised activity is suspected.
6. DISCOUNTS, PROMOTIONS AND COUPON CODES
We may offer promotions, discounts or coupon codes from time to time.
Unless otherwise stated:
promotions cannot be used in conjunction with other offers;
promotions apply only during the advertised promotional period;
promotions apply to full-priced items only; and
coupon codes are non-transferable and not redeemable for cash.
We reserve the right to modify or cancel promotions at any time. Any modification or cancellation of a promotion will not affect an order that has already been accepted by Life Fitness in accordance with clause 4.
7. SHIPPING, DELIVERY AND INSTALLATION
7.1 Delivery Areas
We currently deliver within Australia only unless otherwise agreed in writing.
7.2 Delivery Charges
Delivery charges are calculated at checkout.
As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order). If the revised delivery charges are not acceptable to you, you may cancel the order and receive a full refund of any amounts already paid.
Our delivery service providers may change their fees from time to time.
Delivery charges displayed on our websites may be updated by Life Fitness from time to time. Any change to delivery charges will apply only to orders accepted by Life Fitness after the updated delivery charges are published on the website and will not affect any order that has already been accepted by Life Fitness in accordance with clause 4.
If the delivery charges applicable to an order change after you submit the order but before it is accepted by Life Fitness in accordance with clause 4, Life Fitness may notify you of the revised delivery charges. Following such notice, you may elect to proceed with the order at the revised delivery charges or cancel the order. If you elect to cancel the order, any payment received by Life Fitness in respect of that order will be refunded in full.
Missed deliveries or failed site access will incur a re-delivery fee.
Delivery charges are non-refundable if an order is cancelled on the day of delivery or installation by you.
7.3 Dispatch and Delivery Timeframes
Delivery times may vary between orders.
Orders are generally processed within 7–14 business days after payment is received.
Delivery timeframes are estimates only and may vary due to:
stock availability;
freight carrier delays;
remote delivery locations;
peak periods; or
circumstances beyond our control.
We will endeavour to keep you updated as to the timing of the delivery however, we cannot guarantee that delivery will occur by a certain date. For large equipment deliveries, at least 14 days notice is required to reschedule installation or delivery dates.
7.4 Delivery Address
You are responsible for ensuring all delivery details are accurate and current.
If an order is returned due to incorrect details supplied by you, additional freight charges will apply.
7.5 Site Access Requirements
The freight delivery service you receive may vary among carrier companies. Please note freight couriers are one person operators and due to safety regulations do not deliver inside homes.
Delivery is typically made to the front door if it is reasonably easy to access. This is at the driver’s discretion. Large fitness items typically weigh in excess of 50kg+ and will require customer assistance when delivered. If the customer requires a tailgate, this will incur an additional charge payable before delivery.
Site Access Terms & Conditions for large fitness equipment:
Double Door Access
No Staircase or restricted Hallway
Parking must be within 10 metres
Pets and/or dogs on the property must be restrained from the time our delivery and installation representatives arrive on site and for the duration of the work being carried out.
Customer must declare and provide a detailed description of any Site Hazards/Access Limitations which may present themselves during any work carried out by delivery and installation representatives.
By completing your order, you acknowledge the above Terms & Conditions. If these conditions are not met, additional freight and installation charges will apply.
7.6 Risk and Title
Risk in products passes to you upon delivery to the nominated address.
Where authority to leave has been provided, delivery is deemed complete once goods are unloaded at the nominated location.
Title to goods remains with us until full payment has been received.
You acknowledge and agree that:
· our right to retain title to the goods until full payment is received creates a security interest in the goods in our favour;
· that security interest secures payment of all amounts owing by you to us in respect of the goods;
· we may register a financing statement or financing change statement under the Personal Property Securities Act 2009 (Cth) (PPSA) in respect of that security interest, including as a purchase money security interest.
You agree to promptly do all things and execute all documents reasonably required by us to enable us to perfect and maintain any security interest created under this clause, and to ensure that Life Fitness’ security interest obtains and maintains the highest priority available under the PPSA.
7.7 Orders Lost or Damaged in Transit
When we dispatch your order, we will give you a tracking code for you to track the progress of your order.
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that, except in relation to any Non-Excludable Rights (including any rights you have under the ACL), our liability is limited to, at our election: (a) re-supplying the relevant products; (b) refunding the purchase price paid for the affected products; or (c) the amount of any compensation we are able to recover from the delivery service provider in respect of the affected products, less our reasonable costs of investigating and pursuing the claim.
8. EQUIPMENT INSTALLATION AND HOLD HARMLESS
Certain equipment must be bolted or secured to flooring to prevent tipping, rocking or displacement.
You acknowledge that:
installation may require drilling into flooring or subflooring; and
you accept responsibility for any resulting alterations.
Our products which require or which we recommend floor fixing may include:
HD Athletic Rigs;
HD Athletic Bridges;
HD Athletic Perimeters;
HD Elite Racks;
SYNRGY systems;
PWRplay systems;
Keiser Functional Trainers; and
selected plate-loaded or assisted training equipment.
It is your responsibility to review our written directions, user manuals or specifications in relation to the relevant products to ensure they are installed and used in accordance with any requirements.
Subject to clause 10, by purchasing applicable products, you agree to indemnify and keep Life Fitness Australia indemnified from and against liability, loss, damage, cost or expense (including reasonable legal costs) arising directly from (a) your failure (or the failure of your employees, contractors or agents) to properly secure or use the equipment in accordance with our written directions, user manuals or specifications; or (b) your negligent or improper use of the products, except to the extent that the relevant liability, loss, damage, cost or expense is caused or contributed to by any act or omission of Life Fitness Australia (including any defect in the products or any failure by Life Fitness Australia to comply with its obligations under these Terms or at law).
9. NON-EXCLUDABLE RIGHTS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law (including under the ACL) (Non-Excludable Rights), however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law.
Wherever possible, our liability for breach of any Non-Excludable Right or defect in any product or service supplied to you is limited, at our option to:
· in the case of goods:
o the replacement of the goods or the supply of equivalent goods;
o the repair of the goods; or
o payment of the cost of replacing the goods or of acquiring equivalent goods, or having the goods repaired; and
· in the case of services:
o the supplying of the services again; or
o payment of the cost of having the services supplied again.
To make an ACL-related claim, please contact us at enquiry@lifefitness.com.au or 1800 689 622.
10. LIMITATION OF LIABILITY
Subject to any Non-Excludable Rights, and to the maximum extent permitted by law, we won’t be liable for any consequential loss or damage or other indirect loss or damage.
Subject to any Non-Excludable Rights, and to the maximum extent permitted by law, our maximum aggregate liability to you under or in connection with these Terms (whether arising in contract, tort, equity, under statute or otherwise) is limited to the amount paid by you to us for the relevant product or service giving rise to the claim.
This limitation does not apply to liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence.
11. REFUNDS AND RETURNS
Please choose carefully as we do not provide refunds for change of mind. However, this does not limit your rights under the ACL or any Non-Excludable Right.
If products are damaged, faulty or incorrect upon delivery, please contact us as soon as possible.
You can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it;
is unsafe;
is significantly different from the description; or
doesn’t do what we said it would and can’t be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
We may request:
proof of purchase;
photographs of the issue; and
further information regarding the fault (acting reasonably).
Nothing in this clause is intended to limit your rights under the ACL or any other Non-Excludable Rights.
12. INTELLECTUAL PROPERTY
All website content, branding, logos, product information, graphics, videos, designs and intellectual property displayed on our websites remain the property of Life Fitness Australia Pty Ltd or its licensors.
You may not reproduce, distribute, modify or commercially exploit any content without our prior written permission.
13. THIRD-PARTY SERVICES AND LINKS
Our websites may contain links to third-party websites, services or tools, including payment gateways and ecommerce platforms.
We do not control and are not responsible for third-party services, content or privacy practices.
Your use of third-party services is subject to their own terms and conditions.
14. PRIVACY
Your use of our websites is subject to our Privacy Policy, available on our website.
By using our websites, you consent to the collection, use and disclosure of your information in accordance with our Privacy Policy.
15. FEEDBACK AND USER CONTENT
If you provide reviews, suggestions, feedback or other content to us, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce and publish that content for marketing, operational or promotional purposes.
You warrant that:
the content is accurate;
you own or have permission to submit it; and
it does not infringe the rights of others.
16. DISCLAIMER
Information provided on our websites is general information only and does not constitute professional, fitness, medical or health advice.
You should seek appropriate professional advice before relying on any information or commencing any exercise program.
To the maximum extent permitted by law, our websites and services are provided “as is” and “as available” without warranties of any kind except those required by law.
17. EVENTS BEYOND OUR CONTROL
We are not responsible for delays or failures caused by events beyond our reasonable control (each a Force Majeure Event) including:
natural disasters;
freight or utility disruptions;
import or export restrictions;
supply shortages;
industrial disputes;
strikes;
system outages;
acts of government; or
extreme weather events.
If we are affected by a Force Majeure Event, we will:
· notify you as soon as reasonably practicable after becoming aware of the Force Majeure Event; and
· take reasonable steps to mitigate the effects of the Force Majeure Event.
While a Force Majeure Event is subsisting, we will attempt to provide you with updates to the extent information is available to us (and provided that we are not bound by any confidentiality obligations in relation to sharing or disclosing that information).
This clause 17 does not excuse you from paying any amount that became due and payable before the Force Majeure Event occurred.
We will resume performance of our obligations under these Terms as soon as reasonably practicable after the Force Majeure Event ceases.
If a Force Majeure Event continues for more than 60 days and substantially prevents performance of this agreement, either party may terminate these Terms by written notice to the other party.
18. TERMINATION
We may suspend or terminate access to our websites and related services at any time if:
you commit a material breach of these Terms and (where the breach is capable of remedy) fail to remedy the breach within 14 days of receiving written notice from us specifying the breach;
we reasonably suspect fraudulent or unlawful activity in connection with your account or use of our services; or
we are required to do so by law, regulation, or order of a court or regulatory authority.
Termination does not affect accrued rights or obligations.
You may terminate your account at any time by contacting us. Termination of your account does not affect any order that has already been accepted by Life Fitness in accordance with clause 4.
On termination or suspension:
· any outstanding orders that have been accepted may, at our discretion, be fulfilled or cancelled (with a full refund issued for any cancelled orders); and
· any rights or obligations that have accrued prior to termination (including payment obligations) will survive termination.
19. DISPUTE RESOLUTION
If a dispute arises, both parties agree to first attempt to resolve the issue in good faith.
20. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia.
You agree to submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing revised Terms on our websites.
Changes take effect immediately upon publication unless otherwise stated.
Continued use of our websites and services constitutes acceptance of the updated Terms.
Any change to these Terms will not affect an order that has already been accepted by Life Fitness in accordance with clause 4.
22. SEVERABILITY
If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of these Terms will remain in force.
23. ENTIRE AGREEMENT
These Terms (together with our Privacy Policy, Website Disclaimer and any other policies expressly referenced in these Terms) constitute the entire agreement between you and Life Fitness Australia in relation to purchases made through our websites. These Terms supersede all prior discussions, negotiations, understandings and agreements (whether written or oral) in relation to the subject matter of these Terms.
24. CONTACT US
For questions regarding these Terms, please contact:
Life Fitness Australia Pty Ltd
50 Dunlop Road
Mulgrave VIC 3170
Australia
Phone: 1800 689 622
Email: enquiry@lifefitness.com.au
Website: www.lifefitness.com.au