How many non-Discover Console Attachable TVs can be connected to a circuit breaker?

Please contact your cable installer for country-specific regulations to determine amplifier, splitter, etc. needs for the quantity and position of equipment in your facility. Each Attachable TV uses 14.2 watts of power – or about .12 Amps at 120 volts. While a 15 Amp breaker at 120 volts can support about 10 Attachable TVs, and a 20 Amp breaker at 120 volts can support about 13, this is maximum rating per electrical characteristic so we recommend no more than 9 Attachable TVs per 15 Amp or 12 Attachable TVs per 20 Amp.

Can power for non-Discover Console Attachable TVs be daisy chained?

The Attachable TVs are not able to plug into each other; however, low power consumption does allow Attachable TVs to share a circuit. Life Fitness recommends no more than 9 Attachable TVs per 15 Amp line or 12 Attachable TVs per 20 Amp line.

How does signal strength affect the video quality of an Attachable TV?

Video quality depends on the signal strength. Video feed will most likely have to be amplified if there are more than two to three pieces of equipment. The cable company will be able to provide amplifiers, splitters, etc. Any questions dealing with cable to the equipment and country-specific regulations should go to the cable installer.

Can the video cable connected to the Attachable TVs be split?

The cable source can be split assuming sufficient signal strength is present. Cable signal strength varies by facility, and facilities should consult their local cable company to determine cabling needs and country-specific regulations.

Why is the signal strength different on my new 15” Attachable TVs versus my old TVs?

Every TV has different incoming signal criteria for its own tuner specification.

What is needed for encrypted cable or satellite cable?

A headend system which is a group of cable or satellite set-up boxes (one per desired channel), modulators and combiners is needed to decrypt the signal and deliver channels to each TV. You can purchase the necessary equipment from your TV service provider and AV retailer. Setting up a headend system allows the use of Life Fitness provided TV controls; the Attachable TV controls cannot operate a cable or satellite set-top box.

Can the signal be split between two Attachable TVs from one satellite receiver?

No. Satellite receivers do not have dual outputs.

What are the Attachable TV ’s video input systems?


»»Video 1: RF

»»Video 2: VGA

»»Video 3: High definition input jack

»»Video 4: S-Video

»»Video 5: Composite

Can the 15” Attachable TV support MPEG-4?

No. The TV supports MPEG-2 video only.

Can users plug iPod®, MP3 Players, DVD players, CD players and laptops directly into the Attachable TV?

Yes. It is possible to connect DVD players, CD players and laptops by plugging a cable into the S-Video, RCA or VGA connectors. Use of these TV sources prevents the console from controlling the TV channel selection. Use of these devices is not recommended while running on a treadmill. Mounting of equipment and cables is the responsibility of the user or facility.

Does each Attachable TV need a high definition input cable to receive high definition channels?

No. You don’t need a high definition input connector for each TV. The TVs are high-definition channel ready and are 1080p/i. RG-6 coax cables are sufficient to receive HDTV signals. Multiple HDTV signals can be received on the coax cable and the channel can be selected using the controls on the cardio machine. Be sure to check with the cable service provider as many provide only encrypted or scrambled HDTV services.

Do I need to order an IR TV Remote?

Yes. An IR remote will give you full access to the TV menu, making navigation through menus and settings much easier. Life Fitness strongly recommends using the IR remote during installation.

Can the Life Fitness Attachable TV external remote control operate a cable/satellite settop box?


No. This action cannot be performed.

How many TV channels can the Attachable TV receive?

Our tuner is capable of receiving 1000 channels. The number of channels received varies with the cable system used by the facility.

Can I block channels?

Yes. You can block channels by setting the parental control password in the TV feature menu and then accessing the parental control menu. Please refer to the Operation Manual for detailed instructions.

Can I delete channels?

Yes. You can select channels to be viewable or non-viewable in the TV set-up menu under Manual Channel set. Please refer to the Operation Manual for detailed instructions.

Can I renumber channels?

No. You cannot renumber channels.

What is the hotel channel?

The hotel channel is a default channel that will be displayed every time an Attachable TV is powered on. You can set up a particular channel as the hotel channel in the TV set-up menu. Please refer to the Operation Manual for detailed instructions.

Does the Attachable TV have a sleep timer or auto on/off?

Yes. The TV has both features. With the sleep timer you can choose between 0-240 minutes in the TV setup menu. The TV will not go into sleep mode if an exerciser is working out. Please refer to the Operation Manual for detailed instructions. The auto sleep feature automatically turns the TV on from sleep mode if an exerciser is detected and puts the TV in sleep mode once a workout has ended.

Is there Closed Captioning?

Yes. Closed Captioning can be selected by the user if CC is configured in the TV set-up menu. Please refer to the operation manual for detailed instructions.

Does the Attachable TV support SAP?

Yes. Secondary Audio Programming (SAP) is available for users to listen to TV programs in an alternate language. SAP can be selected by a manager in the TV set-up menu. If selected by a manager, the user can select on the Inspire™ Console. Requires SAP TV broadcast. Please refer to the Operation Manual for detailed instructions.

What are the dimensions of the Attachable TV?

The Attachable TV LCD screen size is 15” diagonal. The Attachable TV overall housing dimensions are:

Length: 16” (40.2 cm) Depth: 2.6” (6.7cm) Height: 11.6” (29.5 cm) Weight: 8.5 lbs. (4.2 Kg).

How is the LCD screen protected?

The LCD screen is protected by an acrylic layer, which is attached with a secure gasket to prevent water or other liquids from getting underneath it and damaging the screen.

What is recommended for cleaning the LCD screen?

Lightly moisten a 100% cotton cloth with water and mild detergent to clean the screen (do not spray water directly on the screen). Other fabrics and detergents, including paper towels, ammonia and acid based cleaners, may scratch or damage the surface.

What is the Attachable TV warranty?

2 years parts and 90 days labor.

What if my Attachable TV doesn’t work?

Check the power and video connections and refer to the troubleshooting guide in your Operations Manual. If you can not solve the problem, contact your local Life Fitness Service Department. Contact information can be found below, at or in the Operation Manual.

What is IPTV?

Internet Protocol Television or IPTV, refers to TV, video and multimedia content that is securely delivered over a local area network (LAN) to TVs, PCs, and AV display equipment via Ethernet cables typically requiring a set-top-box to decrypt the secure signal.

What is the Life Fitness IPTV Offering Strategy?

Open approach to allow integration with multiple IPTV set-top-boxes/content providers (compatible STB models listed below). Allows customers to adapt to evolving technologies and available in Elevation™ Series with Discover™ SE Tablet Console: 95TE Treadmill, 95XE Elliptical Cross-Trainer, 95CE Lifecycle® Upright Bike, 95RE Lifecycle Recumbent Bike

Who is using IPTV?

Many organizations – including hotels, cruise lines, corporations and universities – already have an IP network to deliver quality TV, video and audio content to users and customers

What is required for Life Fitness Discover SE IPTV Console?

Local area network (LAN) Shielded CAT6 (see Table 2) IPTV set-top-box provided by Audio-Video Service Provider (one set-top-box required for each IPTV console) IPTV Transmitter Kit (IPTV-TXKIT-02) is required and available for purchase from Life Fitness. One IPTV Transmitter Kit is required per IPTV console. IPTV Transmitter Kit contents are shown in Table 1.

Supported set-top-boxes:

»»Amino H140

»» Enseo HD3000, HD3000RF

»» Exterity R9200, R9210

Screen Shot 2015-03-26 at 7.24.07 PM

Do you need one IPTV set-top-box for each Life Fitness Discover SE IPTV console?

Yes. Having one IPTV set-top-box for each Discover SE IPTV console allows interaction with content directly

on the console.

Where do the set-top-boxes go?

Set-top-boxes are typically included in a facility’s head-end system and stored in a closet. The set-top-boxes must be located within 300 cable feet (92m) of the cardio units.

Will Life Fitness connection work with both CAT5e and CAT6 Cable?

No. CAT6 or better cable is required. A TIA/EIA-568-B termination must be used.

What companies deliver IPTV service and content?

Amino, Enseo® and Exterity® provide set-top-boxes and there are many content providers. Life Fitness does not provide the set-topboxes or the content.

What is recommended for facilities with LodgeNet® or other Pro:Idiom® or Verimatrix® systems?

The Enseo HD3000 and HD3000RF set-top-boxes include Pro:Idiom and Verimatrix decryption technology, which is required to receive channels streaming Pro:Idiom or Verimatrix secured premium content. When utilizing the Enseo HD3000RF for installations where coaxial cable is run to the cardio product, the set-topbox must be placed at the product where the coaxial cable is located. The coaxial feed is connected to the Enseo set-top-box. The transmitter kit is then installed normally with a short ethernet cable from the transmitter to the IPTV product. Configuration of the set-top-box may be required. For LodgeNet specifically, the AV integrator MUST obtain Enseo set-top-boxes from LodgeNet. Enseo set-top-boxes that are not purchased from LodgeNet will not work with the LodgeNet system.

Is IPTV wireless?

Not currently. Shielded CAT6 cabling is required.

Can existing Discover bases be updated with Discover SE IPTV consoles?

Yes. The Discover SE IPTV console can replace a standard Discover SE console. However, the facility must have an IPTV head-end and all necessary shielded CAT6 cabling installed to supply content to the unit. In addition, a transmitter Kit (IPTV-TXKIT-02) is required for each console change.

Can current Engage bases be updated with Discover SE IPTV consoles?

No. The base of an Engage product is not compatible with a Discover console.

Is the Discover SE IPTV console compatible with other entertainment systems?

No. The Discover SE IPTV console does not support other entertainment systems such as AT&T® U-Verse® and Apple TV®.

Are Promo Channel, Secure Channel and Favorite Channels available with IPTV?

No, these features are not available with the Discover SE IPTV Console.

Is FitLinxx® compatible with Discover SE Console IPTV?

Yes. Discover SE consoles support FitLinxx via RJ45 connection on the console for Lifecycle Exercise Bikes and Cross-Trainers or in the bridge for treadmills.

Are the two older 15” TV and crosstrainer bracket configurations compatible with the new Integrity crosstrainers?

The Integrity Series crosstrainer needs the specific Integrity TV Bracket. Also, the 12” TVs are not compatible with Integrity Series brackets nor the built-in TV controls. Integrity Series built-in TV controls work with the -03 17” TVs. The -03 TVs do work with Integrity products in terms of using the integrated TV controls in the console. The -03 is compatible with the Integrity software. The bracket won’t be an issue.

Which iPod models work on our equipment? –Varify that this is correct w/ iPhone messaging

The following iPods/iPhones work on our Engage, Inspire, and Integrity equipment:

– iPod (from Classic on)

– iPod mini

– iPod nano

– iPod touch

– iPhone (Integrity is not “Made For iPhone” certified, so may receive pop-up message on iPhone, but product still functional; may receive pop-up message on earlier Engage and Inspire units as well)

What happens if an iPods “freezes” up?

We have heard of this, where the iPod occasionally “freezes” after disconnecting from our console. We fortunately don’t hear about it very often, though. Basically, what can happen is the check mark on the iPod’s screen does not go away and it continues to say “Ok to Disconnect”. This indicates the iPod is still in Extended Interface Mode, so it won’t allow any controls on the iPod to work until it exits this mode. The iPod is supposed to exit out of Extended Interface mode anytime it detects that it has been disconnected from an accessory. The fact that it doesn’t always work indicates there is a bug in the iPod’s firmware, and Apple has confirmed this. One way to get out of this mode is to reset the iPod. Details on how to reset the iPod can be found here: As you will see on the website, sometimes it is a simple as just pressing two of the buttons simultaneously, with no data lost.

Can Life Fitness cardio units cause any damage to an iPod?

Apple has assured us that there is nothing our unit can do which would damage an iPod and result in loss of songs, dead batteries, etc.

What TV Inputs are needed?

The Engage digital consoles only have RF input. The 17″ (43.18 cm) Attachable TV has RF input, composite, s-video and HDMI.

How Do You Change Closed Captioning Font on Attachable TV?

The closed caption font size can be change by remote in the OSD menu, the default size is standard, the selections included: small, standard, Large, Default LCD-0201-07/LCD-0201-08/LCD-0201-09 (user manual page28). Also, the previous model of LCD-0201-03/ LCD-0201-04/LCD-0201-06 supported CC font size change (user manual page17) but all of these models CC font size changes will not to save after power cycle for the existing software design(normal TV design).

What is Pro:Idiom and do we support it?

Pro:Idiom is a digital-content protection system used by Lodgenet and World Cinema that is tailored for the hospitality industry. It allows central decoders in hotels to decrypt video from headend or satellite feeds and re-code the video for secure delivery to specialized TVs in each room.

We do have a 15” Pro:Idiom Attachable TV which is a separate SKU now available for the domestic hospitality market. For consoles with integrated TVs such as the Discover SE Tablet Console, a head end system is required to convert the signal, it can then be combined onto coax with other signals and connected to the TV. A distribution amplifier may also be needed depending on how many TVs are being driven. A headend system allows use of the Life Fitness provided TV controls.

Will MDTA work on our TVs/consoles?

This is a Comcast solution to take digital channels and convert them to analog. It is basically a complete head end system contained in a box. Note that we have no control over the design of this and is specific to the customer’s cable input. This is something that Comcast will recommend based on taking one Coax cable into the box with scrambled signals, and getting a Coax cable out of the box with the signals all de-scrambled and combined on the single coax out. The internal design of the MDTA box is proprietary for Comcast. But as long as they bring out all the channels that the customer has paid for, on one coax line, then our TV’s can access all these channels. In fact, the TV’s will be scanned under “analog” setting to view all these channels.

What is CSAFE and what products are compatible with Cardio Theater?

If a piece of equipment is CSAFE it means that you do not need a separate power connection for Cardio Theater equipment. The Cardio Theater unit plugs right into most manufacturers’ cardiovascular equipment (the plug-in is usually located on the back of the cardiovascular equipment; sometimes on the bottom). CSAFE is standard on all Life Fitness cardio products.

What Languages are on the Integrity Console?

English, Spanish, German, French, Italian, Dutch, Russian. Turkish and Portuguese in software only

Can someone upload a virus through the USB?

For Preset Workouts or Saved Results (trainer and end-user applications), the USB stick saves data only; it does not execute any files. The Workout Results are “read-only” files; they’re not capable of infecting a PC. In the worst case scenario, someone could manipulate the workout parameters or results, such as changing the workout time or incline grade. Only the particular file on the USB would be affected. There would be no damage or effect on the cardio product. For Service Upgrades, we only execute files that are associated with service upgrades and we control their destination.

Do the cardio products read the Polar watches?

Our cardio products are designed to work with Polar Chest Straps and have never been designed to directly interact with the Polar watches. The watch reads the user’s HR from their chest strap, and our console reads the user’s HR from their chest strap independent of the watch. The console doesn’t read anything from the watch itself. Polar watches/receivers will not function properly in all possible locations on our equipment due to the frame geometry, electrical noise sources (like consoles, motors, alternators, load resistors, etc), and adjacent equipment. Our products are not designed to support Polar Watches, but in some instances may in fact work.

How does Customization work for facilities?

There are a few ways customization works: Custom Scrolling Message: Allows you to create a scrolling custom message on the attract screen with up to 256 characters. Create it on the console or on our Virtual Trainer website and then save message to a USB and import to each console.

Promo Channel: Allows you to designate a channel to display video content on the attract screen so your exercisers see the content as they walk by or when they get on the products. There is hardware that can take a still image and treat it as a video which you can add to your head-end system or if you could make a small video of the image/images you want and repeat that image then you can play that on the Promo Channel if it is authored as a video. Usually customers use a DVD player as part of their head-end-system to pipe in video for the Promo Channel.

On Attract Mode, the promo can be set in Manager Configuration under Media Setup to be displayed as default. Its size is 648 x 489 px. This size then can be changed to medium and full mode during a workout.

Are Windows Smartphones supported?

Yes, media and app compatability with all Windows Smartphones with the micro USB through the Console Software update 2.19 and LFconnect Website 5.4 update.

Can I use a pacemaker on cardio products with Life Pulse?

We recommend that customers review the use of Life Pulse with their doctor. Even if a sample of these devices could be tested, all pacemakers are different and designs are constantly improving making it difficult to assess the reaction on a particular device. Our system does apply 5 VDC to the electrodes and allows a small current to flow through the hands.

Which consoles support MyE?

MyE support is only on SI consoles.

How can you “white list” a cardio product to avoid the policy page?

In order to white list a Discover product properly, we need to provide their network integrator the 2.4 GHz and the 5 GHz MAC addresses for the Wireless Connectivity module. This is located under System options –> Information –> Network Information. Towards the bottom of the screen you will see a box listing out the MAC addresses embedded into the product. Of the three that are listed, the Wireless 2.4 GHz and the Wireless 5 GHz MAC addresses are the ones we are interested in. These MAC addresses are unique to every product and each product’s 2.4 and 5 GHz MAC addresses will need to given to the network integrator.

What size image can be uploaded to LFconnect to display on Discover Consoles?

10MB or less

How many images can be uploaded to rotate on Discover Consoles?

3 images can rotate at a time, up to 200 slideshows can be created

Does netpulse have a system that will work on all manufacturers equipment?

Yes the Netpulse gateway works with other manufacturers, except Precor

How much money can I save by turning the treadmills off at night?

On the 95Ti treadmill, the input watts per hour when idle (not in use) is 16.7 for the low voltage (most U.S. facilities) and 15.5 for high voltage (i.e. Europe). So how much money you save is going to be a function of how long the treadmill is on and the rate you are paying for electricity.

For example, let’s say a facility is open 14 hours per day and is leaving the treadmills on 24 hours a day. Now they decide that instead of leaving the treadmills on at night they are going to turn off the power to the treadmills at night, saving 10 hours per day of electricity usage:

16.7 Watts *10 hrs per day saved* 365 days = 61.0 kilowatt-hours per year.

At 13 cents/kW-hr:

61.0*$0.13= $7.93 per year per treadmill

So if the facility has 20 treadmills, they would save approximately $160 per year by turning off the treadmills while closed.

How many amps are pulled by our cardio products?

Our treadmills will typically draw around 8 amps during use, depending on the combination of user weight and speed, and the most you will probably see at any given time is 16 amps. Assuming a 120V source, 8 amps corresponds to 960W, and 16 amps corresponds to 1920W.

Our integrated LCD bikes and CTs draw approximately 20W each.

What is the Energy Consumption on the Inspire CT?

Inspire is self powered so energy consumption is zero. If external power supply is used then worst case: 50W * (hours of use) = W-hrs

Is the power displayed on the bike screen actually the energy generated at this time?

IE: If the wattage is only a reference number in order to carry out the training by watts or really is watts can be electric if you somehow could transform motion? The Watts on the screen is the Machine measured power at the pedal crank that the user is applying. This is a combination of both the mechanical and electrical/software components of the system. This is measured on a dynamometer.

How many Watts are needed to run the Active Bike?

When self powered, you need to achieve 45 RPM and nearly 40-45 Watts to turn on the alternator, or else the console it will shut down after several seconds. However once you hit this threshold of 45 RPM and the alternator turns on,,you can drop down to 30 RPM, as long as you maintain the minimum 40-45 Watts. When plugged in you can pedal as low as 20 RPM and 10 Watts and the console will remain lit.

Do our Elevation treadmills have built in surge protection? If not, do they need surge protection?

Yes, both line to line and line to ground surge protectors are provided. In floating ground applications like aboard a ship there is a jumper that can be removed to disconnect the line to ground surge protectors. The type of surge protector used are called MOVs or metal oxide varistors.

Do our products contain magnets?

There is a magnet at the end of the tether opposite the clip on the treadmills, and on a non-treadmill internal pulley for the auto start feature (so moving the mechanism starts the product). Neither magnet is very strong.

What is the incline Calculation/Conversion for our Treadmills?

Assuming that the user is walking/running 18 inches (45.72 cm) back from the front roller, the user will be raised 4 inches (10.16cm) at 15% incline, which translates to .267 inches (.678 cm) for each % incline. The nose of the machine will raise approximately 9.7 inches (24.638 cm) at 15% incline, which translates to .647 inches (1.643 cm) for each % incline.

Our incline percentages are the same as road grades which are expressed as rise over run. 1% incline means that for every 100 inches (254 cm) horizontally there is a vertical increase of 1 inch (2.54 cm) However, the distance from the user to the rear feet is not 100 inches (254 cm), the rise from 1% isn’t 1 inch (2.54 cm) for the user.


Do you use latex in your cardio products?

NO. We do not have any latex in our Cardio products.

What is the expected life of our Treadmills in years/millage?

Our commercial treadmills are expected to operate for a minimum of five years with minimal downtime based on average usage. Based on average daily usage, we’d expect the treadmill to see over 57,000 miles (91732.6 kilometers) during this five year period.

Table of differences for Strength Series

Screen Shot 2015-03-26 at 7.59.32 PM

How is our weight stack configured for the Cable Motion Dual Adjustable Pulley (CMDAP)?

The Weight Stack is 390 lb (177 kg), but is at a 4:1 ratio so the user feels 1/4 of the weight or 97.5 lb (44.23 kg). Calculation: 390/4=97.5.

Also, the user travel is increase 4 times compared to the weight stack. So the user moves 4 feet and the weight only moves 1 foot. The machine is designed this why to decrease inertia or the momentum that weight stack has when doing fast movements. Ultimately, this allows users to do functional training on our CMDAP. (IE do faster pace movements with out the weight “bouncing” and moving when you don’t want it to & provide the user a smooth consistent resistance while doing functional training.)

What is the cable travel of the Signature Series Cable Motion Dual Adjustable Pulley (CMDAP)?

CMDAP cable travel is 11’ 9” (3.58 m)

What are Some Specific Details on FlexDeck?

Our Lifesprings are made out of a shock absorbing elastomer. They are created by taking a thermoplastic elastomer and through the use of shape design and patented processing creating a very unique spring material. Thermoplastic elastomers have many of characteristics of rubber along with some excellent properties that rubber does not have. In this application it results in a material with spring like characteristics with energy absorption greater than most conventional materials and systems. The material used to make Lifesprings is 10 times more durable than rubber and 20 times tougher than urethane. It maintains its


original performance parameters over millions of cycles, which is why a Life Fitness treadmill feels great the first time you use it and throughout its life

What is the size of the Signature Series Multi-Adjustable Bench (SMAB) pads?

Head Pad: 11” x 24” or 27.9 cm x 61 cm (at widest point of contoured sides)

Back Pad: 11” x 8” or 27.9 cm x 20.3 cm (at widest point of contoured sides)

Seat Pad: 11” x 26” or 27.9 cm x 66 cm (at widest point of contoured sides)

How accurate is the speed displayed on our treadmills?

Our treadmills, when shipped, are accurate within 0.1 MPH (.161 KPH). There should not be significant variance of this once the product is in the field. However, differences in treadmill condition, belt condition and user weight can all affect the accuracy.

What is the maximum user height for the Signature Leg Raise (SLR)?

The machine will fit most users up to about 6’4” – 6’5” (193 – 195.6 cm) when hanging with legs straight. However it does depend on posture while using the equipment and user limb lengths. The height of the elbow pads was driven by both the tallest intended user and ability for the shortest user to be able to easily enter the machine and raise their elbows to the pads when standing on the foot plates that are approximately 12” (3.7 m) above the ground.

How does the Stride Sensor work on our Treadmills?

The Stride Sensor will detect when the user leaves the belt. After ~30 seconds, a message will pop up on the screen letting the user know that they are no longer detected on the belt and it will give them the option to continue their workout. If they press “ok” the belt will continue to run. If they do not press “ok” in about 10 seconds the belt will stop.

What is the diameter and material of the guide rod on the Signature Smith Machine (SSM)?

1.25” (3.175 cm) harden steel linear bearing guide rod material

Are the HD Elite Accessories built-to-order?

YES, they are made to order. We do not inventory these items.

What are the decibel levels put off by our treadmills?

The Life Fitness Elevation & Integrity Series treadmills run at decibel levels of about 50-55dB for walking speeds, 55-60 dB at running speeds and can go as high as 70dB at maximum speeds. For reference, normal conversation (conversation at 3’ – 5’ or 91.44 cm – 152.4 cm) is around 60 – 70 dB and a dial tone is 80dB.


Are the HD Elite platforms/inserts compatible with HD Racks & OHD Racks?


What is the effective user resistance on the Optima Series Leg Press (OSLP)?

Strength machines have strength profiles where the resistance starts lower, increases in the middle of the Range of Motion (ROM), then drops off at the end of the ROM. These strength profiles are different per muscle. Therefore is no single amount of user resistance. It varies throughout the entire ROM.

The weight stack on the OSLP is 222 lbs (101 kg). However, approximately 20 lb (9 kg) of that is to counter balance the work arm/platform weight. The cable ratio on the OSLP is approximately 2:1. So, if you pin the entire weight stack 220 lb (100 kg) minus 20 lb (9 kg) of counter balancing you are actually lifting about 400 lbs (181 kg).

Math equation: (220 lb – 20 lb) x 2(because of the cable ratio) = 400 lb (182 kg) total resistance As a comparison, the Signature and Pro2 Leg Press are approximately 1:1. Plus, since the user and carriage are moving uphill at a 20 degree angle, we have to add in that weight also, which ends up being 1/3 of the user’s weight, plus 1/3 of the carriage (100 lbs or 45 kg).

So, if you pinned all 400 lbs (181 kg) & you are a 200 lb (91 kg) person, you are actually lifting approximately 500 lbs (227 kg) of total resistance. A lighter person would have even less resistance.

Math equation: 400 lb (pinned) + Sin 20 degrees x 200 lb (person) + Sin 20 degrees x 100 lb (carriage) = 400 lb (weight stack) + 67 lb (person) + 33 lb (carriage) = 500 lb (227 kg) total resistance.

What is the standard plug available on Discover and Integrity treadmills?

Right angle plug come standard with our Discover and Integrity treadmills. The cord length for the Discover SE/SI Cross Trainers is 8’6” and the cord from the power pack to the machine is about 18”.


Why aren’t the Optima BC & LP units heavier?

The goal of Optima was to offer value price point product line. It was decided one way to do that is to have smaller frames, which means there needs to be less stress (ie less weight) on the unit’s frame. Research has shown us that the vast majority of the average population that uses selectorize equipment, only uses the first 6 plates (or about 1/3) of the weight stack. We also review Fit Series & Club Series weight stack sizes and took that into consideration. As well as we reviewed the key competitors weight stack sizes. Combining all these factors, it was determined that the weight stack should be roughly 2/3 of Pro2 & Signature. Pro2 & Signature are premium lines that have heavy weight stacks to maximize the user size range for those more advanced end users. The G3 line from Matrix, feature wise, is more comparable to Pro2, not Optima. They use round tubing instead of rectangle, but when you compare feature to feature, Pro2 is more appropriate.

OSBC (Optima Series Biceps Curl)

The OSBC weight stack is at 142 lbs (64 kg) or 2/3 of Pro2 (200 lb/91 k). But the end user force, pound for pound, is higher on Optima then Pro2. For example, the chart below ( from our force gauge readings) shows that at roughly 140 lb (66 k) pinned on the weight stack, Pro2 (green line) is 57 lb (26 kg) for the user at the handles while Optima (black line) is 25% more at 71 lbs (32 kg). This is due to the cam sizes on the 2 different machines. Even if you extended Pro2 (the green line) and pinned the whole weight stack it would only be about 5-7 lbs (2.27-3.18 kg) heavier then Optima for the user at the handles. Therefore, we determined that more weight is not necessary on the OSBC. Actually, we probably have a little too much weight for the user on the OSBC, when we do base line comparisons of the 2 product lines, but we didn’t want to change it.

OSLP (Optima Series Leg Press)

The weight stack on the OSLP is 222 lbs (101 kg). However, approximately 20 lb (9 kg) of that is to counter balance the work arm/platform weight. The cable ratio on the OSLP is approximately 2:1. So, if you pined all the weight stack 220 lb (100 kg) minus 20 lb (9 kg) of counter balancing you are actually lifting about 400 lbs (181 kg). Math equation: (220 lb – 20 lb) x 2(because of the cable ratio) = 400 lb (181 kg) total resistance

We sat down with engineering and review the OSBC & OSLP in greater detail when we launched these, since there were many questions/ concerns around this and specifically these 2 products. We did calculations and force gauge analysis in order to do a comparison between the Optima units and the Pro2 equivalents.As a comparison, the Signature and Pro2 Leg Press are approximately 1:1. Plus, since the user and carriage are moving uphill at a 20 degree angle, we have to add in that weight also, which ends up being 1/3 of the user weight, plus 1/3 of the carriage (100 lbs/45 kg). So, if you pinned all 400 lbs (181 kg) & you are a 200 lb person (100 kg), you are actually lifting approximately 500 lbs (227 kg) of total resistance. A lighter person would have even less resistance.

Math equation: 400 lb (pinned) + Sin 20 degrees x 200 lb (person) + Sin 20 degrees x 100 lb (carriage) = 400 lb (weight stack) + 67 lb (person) + 33 lb (carriage) = 500 lb (227 kg) total resistance.Therefore, we determined that more weight is not necessary on the OSLP.

What is the reasoning for the viewing angle of the integrated TV on Discover Treadmills?

The Life Fitness Elevation & Integrity Series treadmills run at decibel levels of about 50-55dB for walking speeds, 55-60 dB at running speeds and can go as high as 70dB at maximum speeds. For reference, normal conversation (conversation at 3’ – 5’ or 91.44cm – 152.4 cm) is around 60 – 70 dB and a dial tone is 80dB.


Can StackWraps™ be applied to Optima?

Sorry, but StackWraps™ are not an option on Optima. StackWraps™ need to be properly installed by a train technician which is why we do them in our factory. StackWraps™ are only offered on our premium line, Signature. Also, Optima shrouds are a multi-piece shroud and the StackWraps™ have not been designed for that and would be damaged with any type of movement.

Can the vendor provide electrical name plate values (watts) for each piece of equipment?

Our commercial treadmills will typically draw around 4 amps during use, depending on the combination of user weight and speed, and the most you will probably see at any given time is 16 amps. Assuming a 120V source, 4 amps corresponds to 480W, and 16 amps corresponds to 1920W. Our integrated LCD bikes and CTs, as well as our Attachable TVs, draw approximately 20W each.


What is the cable travel of the Optima Series Cable MotionDual Adjustable Pulley (OSDAP)?

OSDAP Cable Travel is 7’5” (2.26 m)

Why is there such a difference in calorie display on the treadmill when walking at 4.4mph vs. walking at 4.5 mph?


When calculating for caloric expenditure, two separate equations were used, one equation for walking and one for running. These equations are taken directly from the American College of Sports Medicine’s Guidelines for Exercise Testing and Prescription:

metabolic calculations for walking and running. Two equations are used because research shows that individuals will burn higher calories while running than walking. Being that running feels harder than walking, this is rather intuitive and can be explained by the fact that on a level surface, greater vertical displacement occurs between each step of running. One will not see such a drastic difference in calories displayed when running at an incline, as the vertical displacement changes less when transitioning from walking to running. The 4.5 miles per hour is an average speed, at which most people (at or around) change from walking to running. However, it is understood that the speed at which a person changes from walking to running can vary widely, depending on factors such as height, leg length, age, gender, or fitness level. Whether walking or running, it is important to remember that calorie display is an estimate of calories expended and not an exact measure. What we have decided as a company is overall for the general person we use two calorie curves… one for walking and one for running. The downside is at the spot you discovered – as we move from walking to running – and we move from one “curve” to the other the calorie formula is a bit quirky. But if you take a sample of exercisers at the gym you will find very few actually operate in the 4.5 to 5.0MPH range – walkers go slower, runners go faster – so this issue has a minimal effect.


What is the diameter and material of the guide rod on the Hammer Strength Smith Machine (HSSM)?

1.25” (3.175 cm) harden steel linear bearing guide rod material

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What are the weight ratings for Hammer products?

Hammer MTS, Plate Loaded Machines, and Benches & Racks were designed prior to the development of the national and global standards that we have today. These products have not been tested to these new standards, thus we can not publish ratings at this time. There are plans to test to these products to the new standards in the future. However at this time, all we can say is that Hammer Strength has been providing very durable products since 1988, to the best athletic teams and health clubs around the world with very few issues.

What is the Treadmill incline gradient?

Treadmill incline is displayed on the console as a grade or gradient (in percents), much like grades or slopes are defined on inclined and declined roadways. Gradient can also be expressed in degrees, or in other words, the relative angle between the treadmill deck and the floor.

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Which HD Elite (HDE) accessories are compatible with HDR & OHDR?

Dip handles, technique trays, reverse bar support are compatible with both HDR & OHDR Power Pivot is compatible with the HD Rack for particular serial numbers. Reference the LF Tech Support Website for Service Bulletin

OHD Platforms vs. HD Platforms compatibility with Racks…what’s the scenario?

OHD Platforms = Compatible with OHD & HD Racks HD Platforms = Only compatible with HD Racks

What is the Max User Weight of the Cross-Trainer?

For Elevation the Max User Weight is 400 lbs m(181.44 kg), and for Integrity (both U.S. & Hungary CT) and Activate is 350 lbs. (158.76 kg) Our official response for cross-trainers is similar to treadmills for a user 500 lbs (226.8 kg). Their use should be limited to lower speeds and the unit should be in good condition. Please note that given the complex mechanical nature of the cross-trainer versus the treadmill, regular usage by a 500 lb (226.8 kg) user will increase the wear on the joints and may increase the frequency of service calls.


Are the HD accessories compatible with OHD Racks?

Yes. All HD accessories can be used with old OHD Racks.

Are there resistance level differences on the Integrity vs the Classic Ellipitcals?

When designing Integrity Cross Trainer (U.S. Version) our goal was to keep the resistance levels the same as they are on Classic. The only issue that came up during design, that may affect wattage, is iPod charging. If a user plugs in their iPod with a very low battery charge, the resistance can increase slightly to send extra power to the iPod for battery charging. We measured this effect during development and it amounted to roughly 1 resistance level in the “worst case”. Once the iPod battery is charged, the resistance should return to “normal”.


What is the Max User Weight for the Hammer Strength Heavy Duty Rack & the HD Elite Rack?

350 lbs (159 kg), based on User Ratings & other factors needs to achieve global Certification

ELEVATION SERIES: What are the dimensions & max user weight of the Elevation CT?

The Dimensions are as follows: Length: 88.1” (2.24 m); Width: 31” (.79 m); Height: 65” (1.65 m); Weight: 430 lbs (195 kg)


What is the Max User Weight for the Hammer Strength Smith Machine?

Hammer Smith does not have a user supported surface/pad, thus there is no need for a user rating.

INTEGRITY SERIES: Does the Integrity Series Treadmill have a stride sensor?



No, the Integrity Series Treadmill does not have this feature. Only the Elevation Series Treadmills and 97T have a built in stride sensor in order to help differentiate the various treadmill product lines

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Is Olympic Heavy Duty Adjustable Bench (OHADJ) compatible with new HD product?

No, the OHD benches will not lock into the rack. If the customer does not need them to lock, they would work like any other stand alone bench with in the rack.

What is the max load and max user weight for the Olympic Incline Bench?

347kg max training weight. Max user weight is 159kg

Is the new Hammer Smith Machine more heavy-duty vs. Signature Smith?

The new Hammer Smith has the same design and components as the Signature Smith. The new design is much stronger, more durable, and heavier duty then the previous design. We have thousands of hours of testing on the new design. We tested the new design with 630 lb (286 kg)on the bar for over a quarter million cycles with no failures. We also loaded over 3700 lbs (1678 kg) on the bar with no failures. The additional movement or “wobble” requires the user to stabilize and control the weight more, thus it is more similar to a free weight movement. Yet, it is strong enough if the user is pushing into the bar and not directly in line with the bearings

What is the typical Bike Wattage?

The bike should be able to reach 500 Watts at level 25 for 80 RPM and above. The Activate bike behaves similar to the Integrity bike. As an example the Activate bike power at 50 RPM is below 30 Watts when plugged in and below 50 Watts when self powered at Level 1. For the Integrity/Classic line the external power kit provides a means for the Lifecycle to allow operation down to 5 RPM, and resistances less then 25 watts. The Lifecycle can operate down to 30 RPM and 50 watts during normal operation, without the external power kit. Elevation Series can get down about 5-10 watts less.


Do the Hammer Dumbbell Racks ship with the incremental weight stickers?

YES. The incremental weight stickers ship with the dumbbell racks, but would need to be placed on the unit during install.

What is the Bike Flywheel Weight?

Flywheel weight on Integrity and Activate Bikes is 2.852 lbs (1.2936 kg)


What is the size of the Hammer Strength Adjustable Bench (FWMAB) pads?

Seat Pad: 11” x 17” or 27.9 cm x 43.2 cm (tapered at the front) Back Pad: 11” x 33” or 27.9 cm x 83.8 cm

Can racing pedals be attached to your bikes?

Yes, we have a 9/16’ (.17145 m) spindle, which they can be attached to.


Can you stand while riding on Elevation or Integrity?

We do not recommend standing on the pedals while riding, however, only the Elevation was designed to support riders in a standing position.


Are there increment weights that can be added to Fit Series?

P/N 7616501 can be added which is a 2.5 lb (1.13 kg) increment weight is made to fit in between the front shrouds. SWGT-2.5-101 is a box of ten 7616501.

What is the belt life of our treadmills?
  • Treadmill belts should get a minimum of 20,000 miles (32,186.9 kilometers) and can easily go for 30,000 miles (48,280.3 kilometers) before starting to wear out. Please note that wearing out refers to the bottom surface, not the top surface. High-traffic facilities typically see 8 hours/day of use, which equates to 1.5 to 2.25 years of belt life at the 20-30K mile range. Obviously the top surface will have a worn look after 10,000 – 15,000 miles (16,093.4 – 24,140.2 kilometers),but the belt should still be fine if the treadmill has been properly maintained.
What is the difference in seat height range between Elevation & Integrity Uprights?

We reduced the height of the seat adjustment for the latest Elevation Upright compared to the older Upright bikes. This is due to International seat load testing, in order to pass we had to remove 2-4 seat height adjustments. The current Elevation highest seat height is slightly more than 1.5” lower than Integrity. The goal of that Elevation project was to fit the shorter market better than Integrity does. This left the highest seat setting slightly lower than Integrity but still in a good position for 6’5” users.


What is the cable travel of the Fit Series Cable Motion Dual Adjustable Pulley (FSDAP)?

FSDAP cable travel is 7’8” (2.34 m)

What is a Kilopond and how is it converted to RPMs?

The unit kilogram-force (kgf) or kilopond (kp) is the force exerted by one kilogram of mass in standard Earth gravity (defined as 9.81 m/sÇ). One kilogram-force is equal to 9.81 newtons. This question has often been asked by military personnel looking to complete a fitness test on our bikes. Normally, the individual needs to test at 2 Kiloponds or approximately 20 Newtons.


What is the user height range for the Plate Loaded Abdominal Oblique Crunch (PLAB)?

The machine was designed for the 5’4” (1.63 m) user and up.

What are the height ranges for the Upright Bikes?

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What is the Max User Weight for the Hammer Strength Plate-Loaded Series?

The Hammer Plate-Loaded Series was designed prior to the development of the national and global standards that we have today. These products have not been tested to these new standards, thus we can not publish ratings at this time. There are plans to test to these products to the new standards in the future. However at this time, all we can say is that Hammer Strength has been providing very durable products since 1988, to the best athletic teams and health clubs around the world with very few issues.

What size are the storage shelves on Synrgy360?

The storage shelves on Synrgy360x and Synrgy360s are both 21″ (53cm) x 11″ (28cm).


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Do Strength products come with rubber feet?

All strength except HD and Fit Series has either rubber or plastic feet. If needed, an alternative for Fit Series would be use the Hammer Strength rubber feet (p/n MM-8). The rubber foot is not an exact fit. It will not “snap” fit over the steel foot. It is longer then the steel foot, and the holes will not line up. But it will rest in the recessed pocket of the rubber foot. (see pictures below)

What is the intended user range for Life Fitness strength products?

These lines were designed to be used by the 4’11” to 6’4” range (1.5–1.93 m). However, there are machines in each line that are exceptions and do not fit this user range (specifically the shortest user) and other machines can fit a much larger range of users below 4’11” (1.5 m) and above 6’4” (1.93 m).

We design our strength machines to accommodate the 1%-99% percentile of the USA adult end user sizes. This translates to end users who are 4’11”- 6’4” (1.5-1.93 m) tall. The designs are based on averages of anatomical data. Some individuals may be in the height range but their individual anatomy dimensions may not fit within the range of the averages.

Which strength products are ASTM/EN certified?

Signature Single Stations, Signature Benches and Racks, Signature Plate Loaded, Pro2, Optima, Circuit, Hammer HD & HDE, Hammer Athletic Series

What is the actual weight of the weight stacks?

There is no exact weight that can be given. Inherent to any manufacturing process, are certain tolerances required produce any product. Tolerance, such as cut length variances, material densities variations, forging width and thickness tolerances, etc for the weight plates. These tolerances effect the the final weight the individual weight plate. Furthermore, the coefficient of friction of the individual moving component, inertia of said moving components, and resistance profile a the movement (ie, inertia and bearings of the press arm, bearings in pulleys, bushings in the with weight plates, number of weight plates selected, etc) all have an impact on the actual force the user feels. Therefore, we are not able to provide more accurate weight values then what was previously stated.

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What is the resistance level for Quickstart?

Helps have initial control and adds some resistance.


What is the stride length?

0 -36”; can go from stepping to long stride and everything in between


Are there any flooring guidelines that we utilize to make suggestions to customers to ensure they are making a proper flooring choice?

This is a flooring vendor’s responsibility. We can cooperate with them by giving them the specs and weights of our machines….. even the material of the feet. Ultimately they know what their floors are rated for and we would be opening ourselves up to liability if something went wrong. As a general rule it is not good for us to give advice on something that we don’t do. I think your only course of action (if they insist that you figure it out) is to work directly with the flooring company.

Can the FlexStrider go backwards?

Yes it can, but it’s not the most natural, because it’s focused on running


What are the TUV load requirements?

TUV, that is the lab that we use to test and certify our commercial cardio products to the European standards. As a shortcut, some people refer to the requirements as TUV requirements, but they are really mandatory regulations in the EN standards.

What is the EN loading requirement on upright bike seats?

The requirement for bike seat loading comes from standard EN 957-5, which the bikes must meet in order to be sold in the European Union. A commercial bike must withstand without breakage a load of 4 times the maximum specified user weight. This is a load of 1,600 lbs placed on a steel plate approximately 12 inches by 12 inches on top of the seat. This was a new, more stringent requirement that went into effect in August 2009 for new products and January 2012 for existing models.

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The bikes should all calculate the same Watts if a bike is ridden at identical RPM and level unless the two rider’s weights are very different. If software versions are the same between the 2 bikes and both are displaying the same speed and level (and weight was set the same during set-up) values should be very close between bikes (variances would be caused by small speed variances as well as timing of level changes). Our bike uses the lever, so each user will find his own ride and have the ability to recreate it similarly each time. If the same user is using two different bikes, and getting different read outs at the end of similar rides, the only difference may be the timing and positioning of the levels as well as software versions. If they are different riders, then weight and resistance level changes may impact the difference.


What is an RSS feed?

RSS stands for Really Simple Syndication. Its a way for news publishers to give a machine readable summary of all the news content they have published. e.g. you can go to CNN and subscribe to their news (RSS) feed using a RSS reader software. This way you do not have to go to CNN to look for new content, the RSS reader tells you when new content is added and also tracks what you have read and not read.

What are the different headphone jacks?

TRRS and TRS (below). Neither jack has been problematic with our equipment during trouble shooting. Sometimes you’ll find that people aren’t pushing them in all the way, but that’s really the most of what we’ve seen. The 3.5mm plug being referred to is called TRRS (Tip-ring-ring sleeve) as opposed to TRS (tip-ring-sleeve). The iPhone uses a 4-conductor (TRRS) phone connector (center) for its headset (microphone and control button right). Our headphone jacks are 3.5mm, which is the standard size for a headphone jack. We do not support an 8mm headphone jack.


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How does our bike promote proper pedaling biomechanics and reduced shear force on the knee joint?

The crank is 170 mm. The seat post is at an angle of 72 degrees (18 from vertical) which our research within Concordia University has shown places the majority of the 4’9” – 6’5” user range within 1-2 cm of recommended cycling KOPS (Knee Over Pedal Spindle).


LIFESTYLE GX- What is the height range for the GX?

Designed to comfortably suit users from 58” to 76”. The seat does slide back to provide clearance for a majority of riders. There is a stop plate incorporated to prevent them from going too far back. If it is still uncomfortable one solution may be to loosen the saddle and shift it back. You may gain up to as much an 1” with that adjustment. I would ensure that the user tighten down the pop pins after the handlebar and seats are adjusted. As well, I would have the user adjust the for/aft adjustments knobs to reduce the flex that they are feeling. It is very important these are all clamped down when the product is being used.

LIFESTYLE GX- What brand cleats will work with the clip-less pedals on the spinning bikes?

The GX bike pedals only accept the Shimano SPD type cleats (NOT SPD-SL). These are the most common for group cycling shoes and mountain biking shoes which attach to “mountain” or indoor cycling shoes with a 2-bolt pattern.There are some third party manufacturers that make a pedal that will take the Look type 3-bolt pattern cleat in various versions. Look’s Delta was the older standard that came before the current Keo type cleats. Look’s system is basically the most common for “road” cycling shoes that attach with a 3-bolt pattern.Screen Shot 2015-03-25 at 2.49.21 PM

LIFESTYLE GX- What is the weight of the flywheel on the GX bike?

GX flywheel assembly —- 8.9 lbs (4 kg)

GX Aluminum flywheel only —- 7.9 lbs (3.6 kg) It basically works in conjunction within the whole design of our system.


LIFESTYLE GX- Why is our flywheel is aluminum and lightweight?

The GX flywheel is aluminum, not for light weight, but for its other properties. The main reason we chose aluminum for the GX flywheel is for the eddie current resistance system. Aluminum is much more electrically/magnetically conductive than steel and it is non magnetic, i.e. does not contain iron. This way, the magnets are not attracted to the flywheel. Instead, the magnetic field is conducted through the flywheel. The resistance felt by the user will also increase as flywheel RPM increases with a set magnet position. You can also vary the resistance of a set RPM by moving the magnets position relative to the flywheel. A steel flywheel would not work the same way.

Another benefit to the aluminum flywheel is for no rust or iron oxide that you can get with steel. And again, to get the same “reflected inertia” you get from steel flywheel systems, we just have a higher drive ratio to make the flywheel spin faster. Actually, when comparing the “reflected inertia” of the drive systems of the GX and the other group cycling bikes, the GX has the same and, in many cases, higher reflected inertia than most if not all the group cycling bikes on the market. Some people have the perception that a heavy steel flywheel is better and has greater inertia. This is not necessarily true. In the GX’s case, we have the same or greater “reflected inertia” than most of the group cycle bikes with heavy steel flywheels. The “reflected inertia” is what the user feels through the drive system. Our lighter flywheel spins much faster to give the same or better reflected inertia. Most of the steel flywheel drive systems out there have drive ratios between 3:1 and 4.5:1, so their flywheels spin much slower. Keiser’s aluminum flywheel drive system is 9:1


LIFESTYLE GX- What does the Lifecycle GX computer measure?

GX does not measure watts; it does not meet TUV’s requirements for Watts. Requirements for Watts vary across products and by what year the product was developed and this product does not currently meet their standard for accuracy. The computer does measure Calories Per Hour, which like watts is also a measurement of work that users can use to benchmark their effort and that instructors can use when coaching a class. Our research indicates that Calories Per Hour is a more widely understood metric than watts, making it a better choice for this application. Additionally, the Lifecycle GX computer provides data on Heart Rate, Resistance Level, RPM and % of Heart Rate Max. This provides many different options for instructors on how to teach a class in a way that suits their preference and for users to get a wealth of information from their exercise.

What is causing the console to reset and have unintended backlight activations?

One possibility is that the assembly of the cables was not done properly and the connections have not been made tightly enough. We have discussed this with the vendor and we are auditing their assembly procedure. Another is that the Touch PCB has loosened in transport. One of the actions being taken is that we are currently performing a full audit on the console software to determine whether there is a software problem within the code. To recap, for proper functionality, it is important that all cables are tightly connected. The customer should try to reseat the console and tighten all screws connecting the console to the brackets, as well as our other trouble shooting steps to ensure there is a good connection with the console and the resistance lever with the frame.

What is the importance of the resistance cable?

upgraded our resistance cable to a stainless steel material and added guides to prevent it from coming out of the channel which would, at times occur, and effect the resistance of the bike and Reduced sharp edges to improve paint and e-coat coverage

»»Reduced porosity along all weld areas

»»Reduced hand polishing after e-coating & before powder coat

»»Reduces degredation from water and sweat

»»Continued to hand grinding frames prior to e-coating to remove scale & surface defects

Is it safe to use the Lifecycle GX with a pacemaker?

the GX bike has been tested to and passed the radio frequency radiated emissions requirements of European Norm EN 61000-6–3, Electromagnetic Compatibility (EMC) -Part 6.3: Generic Standard – Emission standard for residential, commercial and light industrial environments. commercial and consumer domestic cardio products have been tested and passed the radio frequency radiated emissions requirements of the Federal Communications Commission (FCC) Rules, Part 15. For international including the European Union, commercial products passed standard EN 61000-6-3 and consumer products passed standard EN 55014-1

What is the deck life of our treadmills?
  • 3 to 4.5 years. If customer can flip it, it can be used twice.
Will pedaling backwards on the GX bike cause any issues on the product?

The drive/resistance system of the GX and console is still fully functional pedaling backwards. For this type of indoor bike, there are two main “risks” in pedaling backward.

One risk is the possibility of the pedals loosening up, i.e. pedaling backward may eventually unscrew the pedals from the crank arm. This is because of the type of threaded attachment of the pedals. Normal (forward) pedaling direction does not contribute to pedal loosing, but the opposite, it is self-tightening in forward direction. Because of this we do not recommend or advertise backward pedaling. If a person insists on pedaling backwards on the bike, they should regularly check the tightness of the pedals with a wrench. Pedaling backward is risky on a fixed gear bike. If riders try to quickly stop the flywheel while pedaling backward, the compressive forces on the knee joint can be sufficient enough to tear cartilage or the meniscus. Also, pedaling backward may hyperextend the legs, which could damage the ACL or other soft tissue of the knee joints. the knee is in a more compromised mechanical position for applying the moderate to high forces, compared to cycling forwards. At light loads this might not be a large concern, but at heavier loads or excessive speeds this could be increased.

Can you pause a workout on the GX with the computer?

There is no way to pause the GX console other than stop pedaling, i.e. there is no dedicated “pause” button. The display time or total time does not pause and will continue to advance; this will only continue for 5 minutes. The GX console/computer is designed to “timeout” and reset after 5 minutes of no pedaling.

How many feet per floor climbed on the Stairclimber?

The Stairclimber uses the assumption that each floor is 10.2 feet (3.11 m). The distance traveled is determined by alternator revolutions. Each alternator revolution can be equated to a linear distance at the pedal, so by accumulating the revolutions we are able to determine height traveled. Also user weight is compensated for by the amount of torque applied to the user by the alternator. This maintains the step rate (level) that the user has selected to operate at. A heavy user or light user will be operating at the same rate, however the torque applied will vary.


What is the step-up height for the Integrity 95Si?

The step-up height is 14” (35.56 cm).


Is the PowerMill self-generating or does it need to be plugged in?

Yes, we are powered. The reason for that is because we use the LF heritage AC motor for reliable and responsive SureStep System Technology. The user won’t have to exit our system to get a HiiT workout or open up the lower speeds for the unconditioned users. The system is very responsive and smooth because of the powered system. The motor enables a much wider speed range than the competition and although we are a powered, we have only a 3 amp draw, which means you can plug 4 into a single standard outlet. The motor allows the user to truly control the workout.


Finally, the software will stop the system and the mechanical brake engages only after the system has come to a complete stop like a parking brake. This puts less wear and tear on the brake.

What is the SPM range?

12 – 185 steps per minute. Managers have the capability to congure and shorten this range to the standard 24-164 steps per pinute

What is the height range?

5’9” – 6’4”

Why doesn’t ours do the 45 degree angle that Matrix does on their unit?

Our system reacts quickly to the user. If the user wants to exit the unit, it has a very reactive and responsive stop. The Matrix unit must continue around to find that fixed position and can take longer to get to that point than ours. After a long workout, it is highly unnatural to exit by resting your foot on an angle. That is why we have the dual step assists to better enter and exit the unit.

What is speed range?

12 to 185 steps per minute Levels 1-25. Unit will start at 20 SPM. Manager’s configuration will allow you to open up the lower range or turn off the higher range of 160-185.

Will it stop automatically?

Yes within 1.5 steps if no user is detected. It will keep your data if you restart within 60 seconds when you return to the unit. Height required? 9’ will fit 95% of the market. Unlike a tread or stationary piece of equipment, those taller can simply step down one step on the unit.

Can attachable TVs work?

Yes, the Integrity console will allow an attachable TV

How many units can be powered?

Because of the low amps, four units can be used by one outlet at 3 amps each.

What is the minimum ceiling height required?


What is the energy usage in watts per hour?

Approximately 96Wh with 200lb person at 80SPM

What is the height of the top step from the floor on the PowerMill?

About 39”

What is the usable step space?

205 square inches and 1323 square centimeters

What color options are available?

The same Elevation Series color options are available (Arctic Silver, Titanium, Black, and White) and Integrity Series is Arctic Silver only.

Will the existing Discover TV Bracket fit the PowerMill?

Yes, the part number is DISCOVER-TV-BRACKET

What is the length of the Cool Down feature?

Workout Duration Cool Down Time

1-4 min 1 min

5-9 min 2 min

10-19 min 3 min

20-99 min 5 min

Is there any way to set Workout Duration?

Fitness club managers and other authorized personnel can use the Manager Configurations feature to change default settings or to enable or disable certain workouts or displays on the Life Fitness exercise equipment. In the Manager’s Configuration Menu, select Workout Duration Configuration. This allows the manager to set a maximum workout limit. The default Max Workout Duration is 60 minutes. The time can be modified using the up or down arrow keys. If the Marathon Mode feature is enabled, there would also be unlimited time workouts.

What is the Fit Test, and what does it measure?

The Fit Test is considered to be a submax VO2 (volume of oxygen) test. It gauges how well the heart supplies oxygenated blood to the exercising muscles, and how efficiently those muscles receive oxygen from the blood. Physicians and exercise physiologists generally regard this test as a good measure of aerobic capacity. The idea behind the Fit Test is that you can use it every 4-6 weeks to monitor improvements in your endurance.

For the Fit Test, does LF supply a breakdown for 10-19 years old?

Unfortunately we do not have the breakdown for 10-19 years old. The ratings we supply for the scores of the fit test are relative to age and gender but are based off the American College of Sport’s Medicines percentile values for maximal aerobic power. ACSM’s chart only gives ratings for the age brackets: 20-29, 30-39, 40-49, 50-59 and 60+.

Why does the Fit Test ask for gender?

The reason the program asks for a gender input is because males typically have a higher VO2 max than women. This is due to their larger lung capacity and larger muscles. So, for a given workload, age, weight and heart rate, VO2 will be higher in men. For this reason we often use two completely different equations for the predictions. Sometimes we can use a single equation but we will still include a gender component to offset the prediction for the appropriate gender. We will chose whichever method provides the greatest accuracy. The Life Fitness Fit Test is based off the Astrand Rhyming principle but is our own protocol.

Can I have more information on the VO2 Fit Test?

All of our commercial cardio products have a Fit Test program that can estimate the user’s VO2 max score based on their submaximal workload parameters. Please note that this score can be influenced by outside conditions (such as how long it has been since a user has eaten, or whether they begin the program from a “resting” state), so the Fit Test result is not recommended to be used for clinical purposes, but rather for informal self-assessment and tracking. If a user wants to know their exact VO2 max value, they would have to physically push to their maximum exertion while connected to a device capable of measuring metabolic output (such as the volume of oxygen inspired and the volume of CO2 expired), which is not included on any of our products.

What are the height requirements for our cardio products?

4’9” through 6’5”. People (particularly at the height extremes) should always assess their comfort and workout effectiveness on a case-by-case basis since some products may work better for them than others. For children, we typically don’t make an official statement about usage of our equipment. Within the 8-11 age range there is a lot of variation in height at each age, as well as cognitive understanding of proper exercise. Rather, we leave it up to the supervising adult to determine whether children have the appropriate reach and maturity to handle using the equipment. We use the height range of 4’9” – 6’5” as a biomechanical design guideline, and the age range of 10-99 years as our software input limits for some of our programs. The weight range of 75-400 lbs (limits may vary on different products) is also set as software input limits and serves as our design guideline for product reliability. Beyond design guides, though we don’t specifically call out user height, weight, or age requirements since equipment usage should be judged on a case-by-case basis for each individual and product. If a user falls outside of our design ranges, they are still welcome to use the equipment if it is comfortable and safe for their situation. Generally speaking, usage by minors should consider physical/ developmental stage and adult supervision if necessary. Usage by the elderly should consider health, fitness level, and medical supervision if necessary.

Note: we started using the 4’9” – 6’5” height range for product design in ~2001, so previous product designs may not accommodate that range. Also, strength products generally use an abbreviated height range for design guidelines since body positioning can be more sensitive on strength products.

What is a pacemaker?


**Consult with your doctor about using the Lifepulse™ contact heart rate system if you have a pacemaker.

The normal, healthy heart has its own pacemaker regulating the rate that the heart beats. However, some hearts do not beat regularly. Often a pacemaker device can correct the beat irregularity. A pacemaker is a device that sends electrical impulses to the heart muscle maintaining a suitable heart rate and rhythm. It is implanted just under the skin of the chest in a minor surgical procedure. Pacemakers are used most commonly to treat slow heart rhythms.

Is the Lifepulse™ system completely passive? That is, does it only read the electrical impulses from the user?


Lifepulse™ applies +5VDC to the left and right hands that is electrically isolated and current limited. The current is limited to 500nA maximum.

I have a pacemaker and my doctor says it is OK to try the Lifepulse™ contact heart rate. Will it pick the impulses generated by the pacemaker?

No testing has been performed to characterize whether Lifepulse™ will receive electrical signals generated by a pacemaker or distinguish the pacemaker signals from the users own naturally occurring heart rate signal. (resistance levels, inclines, speeds, etc.) long enough for their metabolic outputs to settle into a steady-state, so that a Caloric output can be computed based on their oxygen consumption for each exertion level. Once we have collected the data, we can begin a statistical analysis to develop a Calorie prediction formula.

Empirical testing gives us a large pool of information from which to run regressions based on any combination of variables. We could use static subject information (height, weight, age, gender), dynamic subject information (HR), and machine information (speed, incline, resistance, etc.). We typically analyze as many combinations of variables as possible to determine the strongest regression, knowing also that minimizing the amount of user input during workout setup is desirable. We have found that equipment users are impatient to start their workouts, and often will not take the time to enter height, gender, or fitness level in addition to weight. Furthermore, we’ve found that including some of these extra variables doesn’t always strengthen the regression, so when that happens we leave them out for user convenience.

I have a pacemaker and my doctor says it is OK to use the Lifepulse™ contact heart rate, and it is reporting a reading. How accurate is this reading?

No testing has been performed to characterize the accuracy.

Are all Life Fitness Cardio products UL and CSA approved?

Yes. All LF cardio units that require electricity are UL and CSA approved.

Do you have any information pertaining to the thermal outputs of the cardio equipment?

Our commercial treadmills will typically draw around 4 amps during use, depending on the combination of user weight and speed, and the most you will probably see at any given time is 16 amps. Assuming a 120V source, 4 amps corresponds to 480W, and 16 amps corresponds to 1920W. A lot of this is dissipated as heat. During typical use, therefore, I would estimate that the treadmills produce around 1,600 BTU/hr (rough estimate).

Our commercial cross-trainers and bikes, which are self-powered, will typically generate around a quarter of the wattage of the treadmills given an equivalent workload by the user. During typical use, therefore, I would estimate that these products produce around 400 BTU/hr (rough estimate)

What are there height, weight and age requirements for the Cardio products?

We usually go by the 4’9” to 6’5” (1.45 m to 1.96 m) height guideline. For unconstrained motions like a treadmill it would be easy for someone outside of that range to workout, but for a constrained motion like the cross-trainer or bike they may have some issues with reach or interference. The one exception to that guideline is the XXL bike which fits up to 7’0” (2.13 m) (and down to approximately 5’4” or 1.63 m). As for weight, the software allows you to enter as low as 75 lbs (34.019 kg).

Maximum user weight is the following:

Screen Shot 2015-03-25 at 3.34.14 PM

No age requirement, though software allows users 10 – 99 years old to enter their age. Our HR chart includes users 10 – 99 years old.

What is a MET?

Metabolic Unit One MET equals the VO2 (or volume of oxygen consumed by the body) at rest, approximately 3.5 ml O2/kg/min on average. Conversion of VO2 measurements may be obtained by dividing the value of the VO2 in ml of oxygen/kg/min by the value of one MET or 3.5. For example a VO2 measurement of 35 ml O2/kg/min is equivalent to an output of 10 METs.

The term MET refers to metabolic equivalent, a unit used to estimate the metabolic cost of physical activity. The value of 1 MET is approximately equal to a person’s resting energy expenditure or 3.5 ml of O2/kg/min. All activities can be categorized as multiples of resting energy expenditure. An activity like walking is considered to be 4 METS because it requires an energy expenditure 4 times greater than that required at rest.

METs = multiplication factor of the power output of the human body at rest (1 metabolic unit)

kcal/hr = average power of the human body (changes with exertion)

Watts = average power of the device


kcal/min = VO2 (L/min) * 5

kcal/hr = VO2 (L/min) * 5 * 60

= VO2 (L/min) * 300

METs = VO2 (ml/kg/min) / 3.5

= [((kcal/hr)/300)*(1000 ml/L)/(weight in kg)] / 3.5

Is there a way to override the max speed setting of 4.5 so they can continue to test some of their more fit employees?

Yes, it is by design. We put in the speed cap for 2 reasons:

1. Since we need a HR reading to perform the test and can’t assume that people will be wearing a strap, we limit people to walking speeds because running while holding the ergobar is not recommended.

2. Due to #1, the empirical data used to develop the prediction equation was based only on measured walking data in the 2.5-4.5 mph range. If people were to use speeds outside of this range, the score would likely not be as accurate.

What do you recommend to clean Cardio equipment?

Use a 100% cotton cloth, lightly moistened with water and mild liquid detergent, to clean Life Fitness Cardio products. Other fabrics, including paper towels, may scratch the surface.

DO NOT Spray directly on to the unit

DO NOT use ammonia, chlorine, or acid-based cleaners.

Jim Skleba in Reliability Engineering has done research and evaluated a number of products. What he has found is if a cleaner has alcohol, bleach or other harsh chemicals it dries plastics making them more susceptible to cracking and removes the shine and finish from painted parts. Our reliability experts have identified two products (Gym Wipes and Pure Green) that do not damage our equipment, which are only available in the U.S.

Do you have any footwear recommendations?

Do not use this product in bare feet. Always wear shoes. Wear shoes with rubber or high-traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure no stones are embedded in the soles.

How can users prevent being shocked from plugging in headphones to our cardio equipment? Is this problem specific to our products only?

Given that the users don’t have much control over the environment (humidity levels in the club), the most effective suggestion I can make is to use headphones with foam covers that are worn on or over the ear. With ear buds the metal in the headphone is right against the user’s ear, creating a condition very conducive to getting shocked. By wearing headphones that go on or over the ears with foam covers the user is not in direct contact with the metal and you can largely eliminate the issue. Apple is also aware of this issue and they specifically address it on their website. They even call out that jogging while using the iPod can lead to shocking through the headphones. If the facility is concerned about the issue they can try and keep humidity levels in the facility over 50%. Higher humidity levels will significantly reduce the issue (which is why this issue tends to crop up when the weather gets cold). The shocking is not an issue unique to our treadmills. Most of our competitors have documentation on their websites regarding getting shocked while having headphones plugged into the equipment. The static discharge shock problem is not caused by the headphone jack or anything else on the treadmill not being grounded. Instead, just the opposite is true. Electrostatic charges look for a path to ground in order to discharge. When a user builds up a large static charge, the charge is looking for a place to discharge to ground. An example of this is in a building that has very low humidity with carpeted floors. When you walk across the carpeting, you will build up a static charge. When you reach for a light switch, a static discharge spark will occur between your finger and the screws on the faceplate of the light switch. This is because those screws are at ground and the static charge in your body is seeking to discharge itself to ground. The same thing is happening on the treadmill. The user has built up a large static charge. The headphones provide this path. The electrostatic discharge spark occurs from the inside of the ear through the sound opening in the earphone to the tiny speaker inside of the headphone through the headphone wiring to ground. Due to the above, one might think that it would be better to not ground the unit and therefore eliminate the electrostatic discharge problem. This is not the case. If the unit is not grounded, dangerous problems could arise. We are required to have the treadmill grounded in order to comply with safety approval agency requirements (UL and CE). If an electrical part were to fail and short out to the chassis, the grounded treadmill would prevent dangerous voltages from being exposed to the user.

Has our Cardio equipment ever been tested in extremely cold environments?

We have not tested our products for temperatures below 50ÆF (10ÆC) . The concern would be with the performance of the belt lubricant and deck on the treadmills at temperatures below 50ÆF (10ÆC). They would risk having to replace the belts more often than normal.

Do we have any products that are LEED certified?

Regarding Energy Star, there are no Energy Star ratings for fitness equipment (per Electrical Engineering). As far as LEED is concerned it’s a little fuzzier. As far as we know there are no LEED standards that would apply to fitness equipment. LEED is a building standard. How it could potentially apply to our equipment is that LEED tells you to use lighting & HVAC resources that are energy efficient and to use office equipment that is Energy Star certified. Again, since there is no Energy Star certification for fitness equipment it doesn’t really apply here.

How accurate are the calories displayed on our products? What factors affect Calories? How are the numbers derived?

The standard method we use for developing Calorie prediction equations for exercise equipment is to measure metabolic output from a wide sample of exercisers and develop a regression using the known exercise parameters. We typically test a wide range of people (at least 20 subjects, typically more) spanning gender, age, weight, and fitness level at multiple submaximal exertion levels on each piece of cardio equipment. During exercise we record metabolic outputs such as VO2, VCO2, respiratory exchange ratio (RER), heart rate (HR), breaths per minute, and rate of perceived exertion (RPE). Subjects exercise at various submaximal exertions

What does Commercial Cardio Reliability consist of?

All commercial products are subjected to a rigorous series of dynamic evaluations through mechanical and environmental simulation. A multi-million dollar laboratory and a Product Reliability organization staffed with experienced professionals ensure that the cost of ownership and equipment downtime are minimized. Products are expected to operate for a minimum of five (5) years with minimal downtime, based on average usage*. Testing is performed in accordance with ASTM, EN, and internal test procedures.The Reliability Test Laboratories reproduce aspects of some of the most brutal facility environments.

• The Salt Fog Chamber and a battery of tests for evaluating the finish durability, including a highly corrosive recipe for sweat, help us to ensure that the finishes on the products will withstand the effects of sweat, repeated cleanings, chlorine from nearby pools, and the ocean air environment.

• A Vibration Test Station reproduces the millions of impact cycles that a product must withstand over its life. For example, the electronics on a treadmill must survive more than 120,000,000 cycles of user simulation, and bike or cross trainer electronics must survive over 60,000,000 cycles. These testing profiles are created from a wide range of users of different weights and riding styles.

• Testing in the Temperature/Humidity Chamber can evaluate the performance of electronics, upholsteries, and adhesives in extreme conditions that would not normally be experienced in a club. A combined 90% relative humidity and 140ÆF air temperature accelerate the effects of environmental factors and also simulate conditions that might be achieved during transportation. Products are powered during the extreme conditions and must to survive up to a month, depending on usage, in this environment.

• The Thermal Shock Chamber is a dual chamber oven/freezer that can “shock” electronics and adhesives from peak temperatures ranging from 185ÆF to -40ÆF within 10 seconds. The electronics are left at each extreme for 15 minutes before cycling to the other condition. This process will repeat continuously for up to 10 days.

• The Mechanical Test System, also used by the military, aerospace and automotive industries, pushes structural and user interfacing components beyond their limit. Applied loads can be as high as 5 times what the product would experience during normal usage. This system is used to ensure a product will survive the millions of cycles seen in its lifetime with minimal issues.

• Component level tests are performed in cases where extra attention is required in order to verify the durability of a component or subsystem. High loads, at high frequencies, are applied for millions of cycles to ensure the product meets the specification requirements. Some of these tests will run for over a year continuously.

• Product level testing is performed with testers that simulate the human interface with respect to loading. All electrical, mechanical, and software systems are simultaneously evaluated using 80-90th percentile user body weights, at greater than average user speed, on test fixtures that run continuously from 4 to 12 months.

As closely as our in-house testing can reproduce the real world, it does have its limitations. Therefore, prior to releasing products into production they are placed in local clubs for field evaluation. These clubs provide feedback on the user experience and reliability issues so corrective action can be made prior to production. Other tests performed to evaluate a wide range of potential hazards include; electro static discharge, line voltage disturbances, and ultraviolet radiation.

All this is done to ensure that Life Fitness products meet the performance and reliability that customers have come to expect.

*Factors affecting performance are hours of usage, user profile, environmental conditions and preventive maintenance.

What is Wireless Connectivity?

Wireless Connectivity is a wireless communication protocol based off the IEEE 802.11 specification. It allows our Discover console to access the Internet over a wireless connection to an IEEE 802.11 supported access point. This IEEE 802.11 specification is widely accepted and operates in two frequency bands, 2.4 GHz and 5 GHz. Our console can operate in both bands but it is strongly recommended that operation takes place in the regionally approved part of the 5 GHz band. See appendix A or contact your local regulatory compliance agency (ex. FCC, ETSI, IC, and TELEC) for more details.

When would I use Wireless Connectivity?

Life Fitness recommends using wireless connectivity when a wired connection to the Discover products is not an option and rearrangement of the facility layout is desired. For optimal Wireless Connectivity performance we require that a site survey be performed prior to installing a wireless solution at your facility. See the “What is a site survey?” question for more details.

What is a site survey?

A site survey is done to find out what the best locations are for wireless access points in your facility. A wireless access point (WAP) is needed to wirelessly connect to the Discover Tablet Consoles. Because the Discover Tablet Consoles can use high data bandwidth, it’s very important that these WAPs are positioned in such a way that the wireless traffic is most optimal among these consoles. In most cases this means that a site survey professional will need to come to your facility and inspect the facility for its layout. Depending on the type of site survey needed, receiving the site survey results can be provided the same day or up to 2 weeks.

Who do I contact to set up a site survey?

If you as customer already have an IT partner you work with, they normally can do the site survey for you. Life Fitness normally also has a recommended IT partner if you don’t have an IT partner available.

Should the site survey be done before the Discover equipment is installed?

Yes! We recommend that proper planning be executed prior to configuring wireless connectivity solutions. If a site survey is not complete before the installation of the Access Points, the Discover products could potentially experience poor internet performance.

What are the benefits of a wireless connection vs. wired Ethernet?

The primary benefit lies in the fact that you do not need to run wires to your networked equipment. This means that there is no need to wire Ethernet cable throughout the entire facility, which will reduce cost. It also means that the Discover equipment may be a bit more maneuverable.

What is the recommended internet connection speed for my club?

Life Fitness recommends 4 Mbps up to 8 units and .5 Mbps for each additional unit.

How is Internet content filtering done?

Content filtering is done by the facility with their firewalls.

Why is a site survey required and what impacts my connection speed?

A site survey is required for wireless connectivity and will identify the following which could adversely affect Wireless communication:

»»Wireless protocol overhead

»» Suboptimal placement of consoles

»» Suboptimal placement of desired access points

»» Outside interference of neighboring networks

»» Possible data losses due to interference with Bluetooth devices*

»» Possible data losses due to interference with some cordless phones *

»» Data packet loss due to poor signal strength

»» Out-of-date firmware in access points’

»» Access Points that are not dedicated to Discover products only could experience possible data contention on the router/modem over

available bandwidth

»» A non-enterprise grade wireless access point

»» Using 2.4 GHz band

»» Improper Access Point to Discover Product deployment ratio

Note: If the architecture of your facility changes after the install of the AP is complete, it is possible that an additional site survey will be needed to identify any potential interference issues.

* Affects 2.4 GHz only

How many access points do I need?

The answer to this question can be provided after a site survey has been completed. There should be no more than 8 Discover Tablet Consoles per dedicated access point to prevent noticeable degradation in video quality. The site survey will be able to plan for the best performance and optimal positioning of the access points serving content to Discover units to fit your needs in the most optimal way.

What personal information of the users is stored?

No personal information is stored on the Lifescape gateway or console. Personal information of the user is collected when a user opts to log in and is limited to name, age, gender, workouts, and user preferences (workout displays, internet favorite links). This information is stored in the LFconnect cloud.

Is the process for associating cardio equipment to a wireless access point automatic?

No, the process is not automatic and it will require a trained technician to correctly connect cardio equipment to an access point. Please contact your local sales rep to schedule a technician appointment.

How does a technician connect the Discover console to an access point?

The technician associates an access point to the cardio product by entering a configuration mode on the exercise machine, adjusting applicable settings to enable wireless radio, and then detecting and associating to the appropriate SSID (signal set identifier or wireless network). This step is performed if and only if a wireless network of interest is within range

What types of 802.11 standard networking protocols (a/b/g/n) are supported by the cardio equipment?

All a/b/g/n standard networking protocols are supported by the exercise equipment’s wireless network interface card. Though any of these protocols can be used, these protocols have different transfer rates, or speeds, even within their protocol set. The recommended protocol to have optimal performance is the 802.11n. This protocol supports the wireless speeds of up to 300 Mbps, capable by the Discover product. Note: These speeds are not the actual speeds that will be experienced while browsing the Internet. With 802.11 protocols, or any wireless protocols, each data stream consists of the actual data being transferred along with encryption and identification segments that are inserted to make sure the data

What kinds of precautionary measures does the Discover console provide to ensure a safe Wireless Connectivity experience?

The following measures are provided by Life Fitness to ensure the integrity of the Discover console and your network:

• The console does not allow a user to download (or upload) any data to the console from the Internet, unless functionality is implemented by Life Fitness. This includes, but not limited to, personal information, viruses, spyware, media files, applications, and external software.

• The user can not access (Ethernet connected or wireless connected) the console by any other means than intended (See Appendix C

– Display Technology Specifications):

o Any wireless connection including Bluetooth, RFID, and Wireless Connectivity.

o Any wired connection including through Android micro USB, User USB panel, or Apple 30-pin connector.

• The console does not store any of the user’s personal information. is being sent to the right place and only that place. Doing this, the connection speed is reduced by almost half.

What types of wireless authentication does the Discover Console support?

At this time, the machines support all commonly used personal authentication methodologies. Some of these include WEP, WPA, and WPA2 pre-shared key authentication and TKIP, AES encryption standards. We recommend using WPA2 authentication. In addition, we support enterprise authentication including EAP-TLS, EAP-TTLS, and EAP-PEAP.

If an enterprise grade wireless access point is added to the environment, how will it affect existing infrastructure?

The effects will vary depending on the nature of the existing wireless environment. If there are many existing wireless access points that use the 2.4 GHz frequency band and the new access point will also utilize the 2.4 GHz frequency band, the newly added enterprise access point may add interference to the existing network. This can cause packet loss, which may result in a lower overall wireless performance (ex. poor video and audio quality). The same holds true for the 5 GHz frequency but the issues experienced in this band are not as prevalent. This is because the 5 GHz band is not used as often as the 2.4 GHz one. Although there are some regulatory restrictions with the 5 GHz band, we strongly recommend using the 5 GHz band for Internet traffic between the access point and the Discover console. Note: There are countries that do not accept the use of the entire 5 GHz band due to military and restricted access to various frequencies (see local regulatory compliance agency for more details).

Can I use my existing Enterprise wireless network to connect Discover Consoles?

Please review with your IT partner regarding the exact requirements for your existing wireless network. Please contact a local Life Fitness representative if you don’t have an IT partner. Life Fitness normally has a recommended local IT partner who can support. Life Fitness recommends Meraki access points. (

What frequency band is used for the wireless solution?

Wireless communication pertinent to the 802.11 standard is implemented in the 2.4- and the 5-GHz frequency bands. The site survey will determine the band to be used in each facility. We recommend using the 5 GHz frequency band for Wireless Connectivity due to higher data transfer rates. The 5 GHz band has a greater probability of finding a set of channels that are unused, rarely used, and/or having little interference. Also there are more non-overlapping channels that can be used. See your local regulatory compliance agency for more details.

Can I use my existing wireless network to connect Discover Consoles that I make available to club users personal devices?

Life Fitness strongly discourages sharing patron wireless with the Discover Tablet Consoles.

How do I know how fast my internet speeds are at my facility?

Contact your Internet Service Provider (ISP) for details.

Will I need to reconfigure my Discover console if I change my internet service provider after the solution has been setup?

In most cases no changes will need to be made. However, if there are any changes to your internal network addressing scheme you may need to have a technician re-configure the IP addresses on the cardio equipment.

What do I do when the wireless goes down? Will the Discover products still work? What functionality do I lose?

Yes the internet-independent features, including core workout functionality will still work. Some functionality will be lost and includes access to the Internet and services that rely on it: LFConnect (update of users’ workouts, automatic software updates). If you are experiencing any issues with your network, we advise you contact your local ISP provider or your IT partner to troubleshoot.

What equipment do I need to get started for a wireless setup? (What do I need to buy?)

• Discover Tablet Consoles

• Dedicated Internet line for the Discover Tablet Console equipment

• Power for each Discover Tablet Console

• Cat 5e or Cat 6 to each AP

• Wireless AP(s) (the amount of APs is determined by site survey)

• POE switch or additional power supply for AP

• Optional gateway for on-demand content

• Optional Content Filtering Device (not provided by LF)

How do I know if my machine is connected to the wireless network?

1. Log in to diagnostics.

2. Select Information >> Network Information

3. Verify that the device has an IP address and that the unit is fully connected.

What are the levels of signal strength and what do they mean?

Excellent – Your Discover Tablet console is in the best position possible to experience all content. Usually you have to be within 10 meters of the access point or so and have little interference to get this rating.

Good – Your Discover Tablet console is within range of the connected access point and should experience optimal performance.

Majority of Discover Consoles should fall in this category.

Poor – This means that signal that the Discover Tablet console is experiencing is very weak. Because the signal is weak, there is a loss in speed and an increased chance that information is being lost. Ways to improve signal strength are:

• Repositioning the access point to be closer to the desired connected Discover console

• Add an additional access point to the network

• If there are more than one access point in the network, try changing which access point you are connected to.

Note: If any of these changes are to be done, please consider doing another site survey.

What is the difference between an enterprise Access Point and a Premium WLAN Access Point/Router?

The differences between the two types are the level of technology and the cloud based services available. An enterprise access point will have a higher level of technology implemented to create a better overall experience for higher traffic and larger environments. They are easily to manage remotely through an extensive cloud based network. A premium WLAN access point does not have as many features or a cloud based managing network as the target for this type of access point is on small businesses and home use. Life Fitness recommends Meraki access points. (

What ports do I need to have open on my firewall for Discover SE/SI products?

All traffic from the Discover SE/SI machines is initiated outbound. If you do not block outbound traffic and the associated return traffic, then no additional configuration is needed. Otherwise, you will need to allow:


TCP/UDP port 80

TCP/UDP port 443

TCP/UDP port 1883

Destination URLs

The cardio machines will contact the following domain:

The URL is load balanced and may resolve to different IPs at different times, so please use the DNS names and not the resolved IP.

Why do the access points only allow 8 devices?

We tested using Meraki, Rukus, Cisco and a whole bunch of consumer grade access points. The behavior was consistent. You can have other guests using the access points as long as they are on a different SSID.

Can the devices handle connecting to a hidden SSID?

Yes the devices support connecting to a hidden SSID.

Is the WiFi MAC address of each device provided at installation?

Yes, our Information page lists out the WiFi Mac addresses. Each unit has two MAC addresses one for each band.

Does a guest have access to the “wifi” settings to clear them and try to re-connect or will that be password protected and only property staff will have access to that?

The machines will reset after each guest turns them off. WiFi settings are not visible to the exerciser; they are part of our manager configuration pages. You need to know the secret sequence to access the configuration pages. The units can auto-connect on reboot to a hidden SSID.

Will a separate VLAN with or without a hidden SSID work as a separation?

Yes, VLAN will work as a separation.

Is it recommended to have a public IP per device or is just a DHCP IP ok?

DHCP IP is recommended, it will work better if all the equipment is NATed though a single public IP.

What is the criteria for access points to be configured 2.4 GHz?

2.4 GHz is the most widely used spectrum. Almost every device that supports wi-fi has a 2.4 GHz radio. The problem is that the 2.4 GHz air spaces is not very large and it is quickly saturated (to many devices competing for too little airspace). As a result, people have been moving from 2.4 > 5GHz. 5 GHz signals attenuate faster than 2.4 GHz signals, so it usually takes twice as many APs to provide 5 GHz coverage as it does to provide 2.4 GHz coverage. As a result, most companies choose to install 2.4GHz systems because it is cheaper and is guaranteed to work with almost every device. If you can assure that all devices have a 5GHz radio, as we can with the cardio machines, then it is recommended that you install 5 GHz APs because there are fewer devices competing for that airspace.

Glossary of terms:

Screen Shot 2015-03-25 at 9.47.35 PMScreen Shot 2015-03-25 at 9.47.09 PM

What are the installation responsibilities for the facility and for Life Fitness®?

Facility Responsibilities

»» Source a video content supplier (standard cable TV, satellite TV supplier, or broadcast TV service).

»» Ensure that electrical power (outlet or circuit) is available for each piece of Attachable TV-equipped cardio equipment; we recommend that customers consult a local professional electrician for the installation of all electrical service. It is highly recommended that power and video/cable source be run to the unit prior to installation to ensure cardio equipment is working properly. If power and/ or video cable are not available at the time of delivery, the fitness facility will assume final responsibility for connecting video and power to the unit.

»»Run video cable from the video source (typically a standard cable or satellite TV source) to each Attachable TV equipped cardio unit; we recommend that customers consult a professional video cable installer to ensure optimal wiring and signal strength of the cable feed. Note: The Discover™ SI Tablet Console provides power to the Attachable TV. The 12V power brick and the line cord that ship with the Attachable TV are not used with the Discover SI products. For additional information see question No. Life Fitness Responsibilities

»»Deliver and install Attachable TVs. If the video cable has been run and electrical power is present, the installation will include unpacking, assembly and testing of the TV. For power requirements, see question No. 2.

»» Provide all warranty services as stated in the Operation Manual.

»»Activity fitness facility Life Fitness

»» Shipment to Facility

»» Electrical Installation

»»Video Cable Installation

»»Unpack Cardio Unit

»»Assemble Cardio Unit

»» Install Attachable TV

»»Test Cardio Unit with Attachable TV

»»Warranty Coverage


* Call Life Fitness Customer Service and Support with any further questions. See page 5 for contact information. Installation and Set-Up Frequently Asked Questions

What are the power requirements for cardio equipment with an Attachable TV?

Discover SI Tablet Console Products

Attachable TV: The Discover SI Tablet Consoles provide the 12V DC power for the Attachable TV. The 12V power brick and the line cord that ship with the Attachable TV are not used with Discover SI products.


Attachable TV: An AC power line is required for the Attachable TV (non-dedicated). The AC power line plugs directly into the Elevation™ Series Treadmill with Inspire™ and Achieve™ Consoles, so an additional outlet is not required.

Treadmill: Dedicated 120 Volt, 60 Hz, and 20 Amp circuit in the U.S. Please refer to your Treadmill Operation Manual for more information.

Elliptical Cross-Trainer

Attachable TV: An AC power line is required for the Attachable TV (non-dedicated).Elliptical Cross-Trainer: Self-Powered


Lifecycle® Exercise Bikes

Attachable TV: An AC power line is required for the Attachable TV (non-dedicated).Lifecycle: Self-Powered



Attachable TV: An AC power line is required for the Attachable TV (non-dedicated).Stairclimber: Self-Powered


Summit Trainer

Attachable TV: An AC power line is required for the Attachable TV (non-dedicated).Summit Trainer: Self-Powered

Does the Attachable TV have a built-in digital tuner?

Yes. The Life Fitness 15” Attachable TV has an NTSC/ATSC/QAM, PAL/SECAM/DVB-T2 with DVB-C, NTSC/ISDB-T with BCAS card tuner which can receive both analog and digital TV signals.

How is the video cable connected to the Attachable TVs?

The TV signal is delivered to each piece of equipment using a 75-ohm coaxial cable with an F-connector. Either RG-59 or RG-6 cable is fine.

»»Have your service provider ensure that the signal level at the machine is 72 dBuV +/ – 25 dB. This is equivalent to +12 dBmV, and includes the range of -13 dBmV to +37 dBmV. These levels are acceptable for both analog and digital TV signals.

»»Customers must run the video cable from the connector on the bottom front of the treadmill, the under-side of the cross-trainer, bikes, steppers and summit trainers from the facility feed.

What does preventative maintenance consist of for treadmills?

The following preventive maintenance tips will keep Life Fitness Treadmills operating at peak performance:

• Clean the display console and all exterior surfaces with an approved or compatible cleaner (see Life Fitness Approved Cleaners) and a soft cotton cloth.

• Check operation of the emergency stop system once a week.

• Check the operation of the stop button once a week.

• Inspect and vacuum the area directly surrounding and under the unit regularly.

• Vacuum around the striding belt regularly to keep debris from accumulating.

• Inspect exterior parts regularly for wear, particularly the striding belt, deck and line cord.

• Check to make sure the unit is properly leveled.

• Check the position (centering) of the striding belt.

The optimum operating position of the striding belt is from 1.5 inches (38 mm) to 2.0 inches (51 mm) from either side of the frame.